Joshua Cipolla
Sydney,NSW
Summary
A punctual, determined and a consistently reliable sales professional with over 7 years experience operating within the industrial, coatings and building supplies industry.
An individual who is extremely persistent, punctual and motivated to further his career in a completely different industry. Applying his current skillsets as relevant as possible whilst being a sponge for knowledge. Understanding the fact of that beginning requires listening and being attentive.
Possessing extensive knowledge in all aspects related to appropriately servicing the correct product required for retail, commercial and industrial sector developments.
Excelling in various roles with the primary focus on forging strong customer relationships, networking, demonstrating team leadership, utilising and improving software.
Ensuring industry knowledge is always up to or surpassing the current industry standard.
Constantly ensuring a complete comprehension of the current market trends, client management and honing negotiation skills are at the forefront for the fulfillment of operating successfully within any company position.
Overview
7
7
years of professional experience
Work History
Trade Centre Manager
Hempel (Wattyl) Australia Pty Ltd
08.2023 - Current
- Consistently exceeding monthly sales budgets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Utilized the Dynamics (CRM) system to understand customer behaviour, identify trends, and make data-driven decisions liaising with NSW based sales representatives to ensure consistent turnover and address relevant queries promptly.
- Curated a positive work environment by promoting teamwork and encouraging positive communication between all staff members.
- Developed and maintained existing client relationships to ensure increased customer satisfaction and long-term loyalty within the new company culture.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Evaluated new employees performance and conveyed constructive feedback and practical demonstration to develop their skillsets.
Business Developer Manager
Paintworld Pty Ltd
03.2022 - 08.2023
- Ensuring the existing client base is being serviced properly within the Sydney Metro store network, liaising with store managers to identify new business opportunities and implementing strategic marketing initiatives.
- Maintained existing strong relationships with key personal industry stakeholders, fostering continual partnerships and boosting revenue growth. Examples of core relationships include but are not limited to major commercial and residential construction companies such as Billbergia Group, Ceerose, Parkview Constructions, LendLease. In addition to this a multitude of small to medium sized builders and painting groups.
- Interacting daily with the NSW based team of sales representatives to address customer account enquiries and deliver consistent sales results in a highly price competitive market.
- Kept meticulous client notes and updated account information via a customer relationship management system (CRM) This allowed for the storing of comprehensive data on customers, This centralized database ensures that all customer information is accessible and organized, helping Paintworld Pty Ltd manage their relationships effectively.
- Due to previous experience in store management, an in person approach to rectifying physical sales floor issues was often a requirement.
Store Manager
Bristol Paint And Decorator Centres
11.2019 - 03.2022
- Analysing customer purchase analysis reports as a method to implement cost-saving measures and increase store profitability. Ensuring inventory required was never not available.
- Maintaining a close assessment of the marginal return on inventory. Being price competitive however relying on negotiation as opposed to discounting products. This prevented the issue of in order to attain a customer the expenses to volume ratio would not be beneficial to the business.
- Tracking the total sales generated by the store to ensure progression and to comprehend reasoning behind successes and downfalls.
- Being attentive to the conversion rate of new visitors to the store as well as the average transaction value of the team members sales interactions with customers.
- Overseeing the creation, management and operations of the Paintworld.com.au online store which utilising the 6 store Paintworld network was able to during the course of 5 years generate over $12m in gross revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Creating visually enticing merchandising displays strategically placed to increase the probability of a purchase.
- Personally expanded market share in new materials in the building sector such as waterproofing and industrial grade coatings by conducting market research and identifying the untapped potential through remedial builders and marine construction companies.
- Cash handling and transaction management; accurately processing COD transactions and managing 30 day accounts payable customer accounts utilising the point of sale (POS) system.
- Ensuring a positive, enjoyable and disciplined work environment.
Retail Sales Associate
Paint Place Group Of Stores
12.2017 - 11.2019
- Always ensuring a positive attitude at all times because a sale can with the right skillset eventuate regardless of persistent or troublesome customers.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with the client base, leading to increased loyalty and customer retention.
- Increased sales revenue through effective, direct and simplified product recommendations tailored differently to each individual customer.
- Maintained a clean and organized store environment, enhancing the overall experience on the premises for customers as well as a workplace in which fellow colleagues appreciate working within.
- Assisted in inventory management, restocking merchandise to be visually attractive to the customer.
- Never denying the potential to a customer due to shortages of stock or feasibility. Always ensuring emphasis is placed on the fact that there is always an alternative.
Education
Diploma of Business - Business Administration
University of Technology Sydney
06.2022
Skills
- Staff Development and management
- Business Administration
- Competitor Monitoring
- Customer Acquisition
- CRM software proficiency
- Customer Service
- Stakeholder Communication
- Time Management
Languages
English
Native or Bilingual
Timeline
Trade Centre Manager
Hempel (Wattyl) Australia Pty Ltd
08.2023 - Current
Business Developer Manager
Paintworld Pty Ltd
03.2022 - 08.2023
Store Manager
Bristol Paint And Decorator Centres
11.2019 - 03.2022
Retail Sales Associate
Paint Place Group Of Stores
12.2017 - 11.2019
Diploma of Business - Business Administration
University of Technology Sydney
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