Joshua Cohen

In my role as a Client Relationship & Business Development Manager I was dedicated to fostering strong client relationships and driving business growth by understanding client's unique needs and aligning them with Convergint's comprehensive suite of services. I leverage my expertise in sales, business development, and customer satisfaction to identify opportunities, cultivate partnerships, and exceed customer expectations.

Achievements

• Developed and implemented strategies to increase sales and market share.
• Identified potential clients, built relationships, and negotiated contracts.
• Created presentations to attract new business opportunities.
• Maintained a database of existing customers and prospective leads.
• Conducted research on industry trends, competitor activities, and customer needs.
• Drafted proposals for prospects in response to their requests for information.
• Attended tradeshows and conferences to network with potential clients.
• Identified opportunities for cross-selling products or services to existing customers.
• Developed long-term relationships with key stakeholders within client organisations through frequent communication and meetings.
• Organised meetings between senior management and prospective customers.
• Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
• Collaborated with internal teams for successful execution of projects.
• Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
• Maintained open and ongoing communication with clients to meet needs and expectations.
• Established new customer accounts using negotiation and sales closing abilities.
• Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.
• Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
• Liaised with channel partners to build business.
• Participated in industry and trade organisations to build industry and customer alliances.
• Collaborated with marketing team members to design promotional materials.
• Researched target markets to understand the needs of current and potential customers.
• Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
• Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
• Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.

Achievements

• Successfully identified and cultivated relationships with key contacts in the industry, resulting in the formation of new business partnerships and alliances that increased the company's market share.
• Led the sales team to achieve revenue goals by coaching, developing and motivating team members, resulting in increased team productivity and revenue.
• Built a strong pipeline of new end user customers through effective pipelining, pre-qualification and territory analysis, resulting in an increase in new customer accounts and sales.
• Helped in the launch of new products that drove profitability and increased brand awareness, resulting in an increase in market share.
• Maintained open and ongoing communication with clients, resulting in high customer satisfaction rate and an increase in customer referrals.
• Successfully built and managed relationships with distributors across Australia, New Zealand, and the United States, resulting in the establishment of a successful sales channel that contributed to an increase in sales revenue over a two-year period. By leveraging cold calling, in-person visits, and referrals, I was able to identify and cultivate relationships with key distributors who helped to expand the company's reach and increase its market share. Through ongoing communication and support, I was able to maintain productive relationships with these distributors and ensure that they were effectively representing the company's products and services to their respective markets. As a result, the company was able to achieve its sales objectives and continue to grow its business.

Key Highlights

• Determined business development opportunities and implemented effective strategy for client acquisition.
• Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
• Participated in industry and trade organisations to build industry and customer alliances.
• Liaised with channel partners to build business.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
• Established new customer accounts using negotiation and sales closing abilities.
• Maintained open and ongoing communication with clients to meet needs and expectations.
• Supported sales team members to drive growth and development.
• Coached, developed and motivated team to achieve revenue goals.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Directed and coordinated products, services and sales activities.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Pitched to new clients by leveraging client base and targeting strategic partnerships.
• Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
• Renewed existing accounts by cementing trusting relationships with customers.
• Built and maintained productive relationships with customers and internal partners.
• Acted as main point of contact in matters relating to client concerns and needs.
• Attended various networking events to identify sales opportunities and build relationships.

Achievements

• Insight driven marketing campaign resulted in 53% growth across Vodafone channel division
• Succeeded in acquiring the Canon business and increased market share to 22% resulting in Canon being in the top 3 print hardware companies in Australia.
• Presented, pitched and was successful in the acquisition of the Nespresso Corporate Business account with results exceeding targets by 28% year on year.
• Successful in retaining over 42% of existing clients year on year due to strong campaigns and exceptional relationship management.

Key Highlights

• Project managed numerous direct marketing campaigns. This involved hiring, training and managing a team and implementing quality control processes to ensure high quality leads.
• Regularly approaching and presenting to potential clients across numerous industries. Initially researching the client and competitor landscape followed by a creative, strategic and measurable recommendation that is client centric.
• Continual communication with clients to understand changing needs and ensure expectations are met. This includes:
• Acting as brand ambassador both internally and externally
• Timely reporting against KPI’s
• Regularly liaising with clients with recommendations for improvement
• Identifying new business opportunities
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Contributed to proposal and contract development, negotiations and meetings.

Achievements

• Worked with creative agencies and cross functional teams to develop a holistic marketing campaign for Ozemail resulting in 14% growth versus target.
• Presented, pitched and was successful in the acquisition of Citibank upselling campaign with results exceeding expectations by over 10%.
• Presented, pitched and was successful in the acquisition of the Vodafone business resulting in KPI’s exceeding targets by 22%
• Managed Wizard Home loans Mortgage business resulting in 8 continual campaigns over 4yrs.

Key Highlights

• Managed multiple campaigns with clear measurable targets allocating resources and ensuring all KPIs were met. All programs were continually evaluated to maximise results.
• Worked with cross functional teams to develop strong pitches and acquired over 60 new clients retaining over 50% year on year.
• Developed and maintained strong relationships with existing accounts through regular communication and understanding customer needs.

• Managed a large corporate call centre including Team leaders, Quality Assurance, and telemarketers with over 100 staff. This includes hiring, performance managing and recognising high potentials and putting together development plans.
• Responsible for running multiple campaigns and ensuring reporting was completed and KPI’s were met.
• Co-ordinated and facilitated regular training sessions for call centre staff to ensure strong performance and exceptional customer service.

Responsibilities

• People management
• Relationship Management
• Budget management (Over $2M)
• Working with internal and external teams to ensure mutual objectives achieved
• Presenting regular updates to existing clients and pitching to potential clients
• Working closely with sales team