Joshua Cole

Full-time Security Shift Manager

Casino Canberra

07.2011 - Current

Leading diverse team of men and women to smoothly collaborate on achieving our on-shift goals
Providing exemplary customer service to ensure our patrons enjoy a safe and memorable visit to our venue
Conducting interviews for potential Security Department employees
Induction, training and development of new security employees at Casino Canberra
Diverse administrative duties, including management of databases and data entry and retrieval
Compliance with Federal Acts, Standard Operating Procedures and internal Procedural Manuals
Development and Implementation of risk management plans to mitigate breaches or emergency situations
Management, coordination and implementation of response procedures for emergency situations
Gambling Contact Officer duties as part of the Responsible Gambling procedures at the casino
Conflict assessment and resolution when dealing with agitated, intoxicated or drug-affected people
Incident, Accident and Shift Report writing for review by internal and external stakeholders.
Improved communication between shifts with comprehensive handover reports and regular meetings.
Increased team efficiency by regularly reviewing and adjusting staffing levels based on changing needs.
Established strong relationships with local law enforcement agencies for improved collaboration during emergency situations.
Conducted regular audits of security systems to maintain optimal functionality and prevent breaches.
Developed risk management plans for high-profile events, ensuring the safety of attendees and staff.
Managed access control systems efficiently, ensuring only authorized individuals gained entry into secured areas.
Oversaw team of security officers and managed scheduling and performance evaluations.
Investigated incidents and wrote reports.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Conducted drills to keep security staff on alert and proficient with established plans.
Developed improved training methods with focus on public safety and officer awareness.
Created and implemented security network framework across [Number] devices.
Managed security policies and procedures to promote safety and security of personnel and assets.
Developed and maintained emergency response plans to promote fast and effective action during crises.
Established and maintained close working relationships with local law enforcement officers.