JOSHUA COOK
Rutherford,NSW
Summary
Area Service Manager St Nicholas Early Education
Dedicated management professional with experience leading highperforming teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. I have a great understanding of the EYLF and MTOP and have worked with a large group of services to lead through budgets, KPIs and day to day support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Area Manager
Edukare Childcare and Preschool
Muswellbrook, NSW
05.2024 - 08.2024
- Organized promotional activities such as special events or discounts campaigns in stores.
- Established strong relationships parents and families to build strong relationships
- Identified business opportunities by analyzing consumer trends within local markets.
- Monitored and evaluated district performance to ensure goals were met.
- Provided guidance on the implementation of new policies and procedures in services.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Coordinated with service managers to develop plans for improving operational efficiency.
- Reviewed staffing needs to ensure adequate coverage at all times in services.
- Conducted regular compliance audits and supported services with updating of compliance.
- Updated parents accounts and CCS.
- Provided training when required to all staff.
- Updated policies and procedures and created processes to assist with efficiency and compliance.
Area Service Manager
St Nicholas Early Education
03.2023 - 05.2024
- Provide support and mentoring to a range of educators, nominated supervisors and early education directors
- Track spending and provide updates through P&Ls
- Communicate to sites around spending and budgeting
- Conduct audits and support sites through follow ups and implementations
- Reporting serious incidents to ACECQA
- Utilized problem solving skills to troubleshoot issues quickly and accurately
- Developed and implemented cost-effective service strategies to ensure maximum efficiency and profitability
- Managed multiple teams across various locations while ensuring deadlines were met consistently
- Collaborated closely with internal departments such as sales and marketing in order to maximize revenue potential
- Ensured compliance with company policies regarding safety procedures and use of resources
- Established strong working relationships with customers, vendors, and other stakeholders to ensure successful project completion
- Organized monthly meetings with staff members to discuss current projects and develop solutions for future challenges.
- Resolved complex customer complaints promptly and efficiently while maintaining excellent customer relations
- Created detailed reports outlining progress on projects as well as any changes or issues that arose during the course of the job
- Resolved escalated customer complaints through strong problem-solving skills and effective communication
- Managed a team of 20+ services to work collaboratively and efficiently.
- Account management and customer support with financial solutions and CCS.
- Provided support with quality programming and compliance including audits and training/mentorship.
Area Manager / Coordinator
The Y
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Resolved customer complaints quickly and efficiently by identifying root causes of issues
- Ensured compliance with all applicable health and safety regulations within the store environment.
- Created quality programs to support all children.
- Ran a service of 180 children per session
- Conducted regular staff meetings to discuss performance goals and provide updates on company policies and procedures.
- Provided training for new staff members on product knowledge, customer service standards and operational protocols.
- Analyzed customer feedback data to identify areas for improvement in the store's operations.
- Managed a team of 10 or more employees, providing guidance and mentorship to ensure job satisfaction and productivity.
Coordinator / Assistant Coordinator
Gowrie
- Developed and implemented effective administrative procedures to streamline workflow processes.
- Prepared documents such as contracts, memos, letters and other correspondence materials
- Monitored inventory levels of office supplies and equipment to ensure adequate stock is available at all times.
- Created and implemented a quality program for all children.
Educator / Assistant Coordinator / Coordinator
Catholic Care
- Communicated updates and feedback with families.
- Created and implemented a quality program for all children
- Supervised children and mentored other staff with supervision
- Provided updates and reports to my manager
Education
Diploma of Early Education - Early Education
ACTAC
OnlineSkills
- Financial Management
- Operational Efficiency
- Customer Relationship Management
- Safety Practices
- Performance Monitoring
- Project Requirements
- Leadership and Management
- Business Partnerships
- Personnel Recruitment
- Professional Relationships
- Compliance support
- Accounts support
- CCS and government subsidy support
- Program and pedagogy support
Certification
- Working with Children Check
- First Aid in a Childcare Setting
- CPR
- Asthma and Anaphylaxis Training
- Office of Safeguarding Training
- Attendance at ECA Conference 2023
- Working towards diploma in an early education setting
- Time Management Course
- Navigating Autism - The Early Years
- Ready to Lead: Leadership Course
References
References available upon request
Timeline
Area Manager
Edukare Childcare and Preschool
05.2024 - 08.2024
Area Service Manager
St Nicholas Early Education
03.2023 - 05.2024
Area Manager / Coordinator
The Y
Coordinator / Assistant Coordinator
Gowrie
Educator / Assistant Coordinator / Coordinator
Catholic Care
Diploma of Early Education - Early Education
ACTAC
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