Joshua Crabtree
Camp Hill,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Credit Connection
Toowong , QLD
05.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Credit Analyst
Mortgage Domayne
Camp Hill, QLD
11.2022 - 05.2023
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
Credit Risk Analyst
MAB
Stones Corner , QLD
08.2021 - 10.2022
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Provided recommendations regarding loans applications based on sound credit evaluation principles.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided training to new hires on office policies and procedures.
- Developed relationships with external partners such as creditors, appraisers, title companies, in order to facilitate smooth processing of loan applications.
Financial Analyst
WLTH
New Farm, QLD
05.2020 - 08.2021
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Conducted research into industry-specific market conditions and competitor analysis.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Conducted credit reviews on corporations to assess financial conditions.
Loan Processor
Mortgage Choice
Brisbane City, QLD
05.2017 - 05.2020
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Updated customers regularly on status of their loans throughout the processing period.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Skills
- Credit Analysis
- Customer Retention
- Conflict Resolution
- Data Management
- Performance Monitoring
- Staff Management
References
References available upon request.
Timeline
Operations Manager
Credit Connection
05.2023 - Current
Credit Analyst
Mortgage Domayne
11.2022 - 05.2023
Credit Risk Analyst
MAB
08.2021 - 10.2022
Financial Analyst
WLTH
05.2020 - 08.2021
Loan Processor
Mortgage Choice
05.2017 - 05.2020
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