Joshua Crew
Port Macquarie,NSW
Summary
Dynamic and results-driven professional with a proven track record at CSNSW, adept in managing high-risk situations and fostering positive relationships. Skilled in strategic planning and communication, consistently achieving enhanced safety and efficiency. Demonstrated expertise in adherence to safety protocols and quality control standards, contributing to significant improvements in operational outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Car Detailer
Cut&clean Crew
09.2023 - Current
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Collaborated with team members to complete large-scale detailing projects within specified deadlines.
- Adhered to safety protocols during all detailing activities, minimizing accidents and injuries in the workplace.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
- Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring a spotless finish.
Correctional Officer
CSNSW
08.2019 - 09.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Bolstered team morale and cooperation through effective leadership and communication.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Facilitated effective emergency response drills, preparing staff for potential crises.
Maintenance Technician
Wyndham Vacation Ownership
10.2021 - 07.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Customer Service Cashier
Boat House Bar & Grill
09.2014 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Cert 4 In Corrective Services - Government
Brush Farm Accademy
Sydney, NSW07.2017
VCE -
Echuca High School
Echuca11.1999
Skills
- Customer service
- High-pressure washing
- Relationship building
- Interior and exterior cleaning
- Adherence to safety protocols
- Quality control standards
- Strategic planning
- Alloy wheel cleaning
- Clay bar treatment
- Sales techniques
- Steam cleaning mastery
- Headlight restoration
- Eco-friendly practices
- Quality control analysis
- Chrome polishing
- Trim restoration
- Engine bay cleaning
- Paint protection film
- Odor elimination expertise
- Carpet shampooing
- Safe cleaning with chemicals
- Buffing and waxing
- Communication
- Deep interior detailing
- Efficient vacuuming techniques
- Attention to detail
- Time management
- Multitasking and organization
- Clear communication
Certification
RSA,RCG,FULL DRIVING LICENCE, CERT 4 IN CUSTOMER REALATIONS,CERT 4 IN CORRECTIONAL PRACTICES
Timeline
Professional Car Detailer
Cut&clean Crew
09.2023 - Current
Maintenance Technician
Wyndham Vacation Ownership
10.2021 - 07.2023
Correctional Officer
CSNSW
08.2019 - 09.2024
Customer Service Cashier
Boat House Bar & Grill
09.2014 - 12.2019
Cert 4 In Corrective Services - Government
Brush Farm Accademy
VCE -
Echuca High School