Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Denny

Brisbane,Queensland

Summary

Workplace Supervisor with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

6
6
years of professional experience

Work History

Fast Food Manager

McDonalds
Booval, Queensland
08.2022 - Current
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Distributed food to service staff for prompt delivery to customers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Delegated work to staff, setting priorities and goals.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Optimized profits by controlling food, beverage and labor costs.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Fast Food Crew Trainer

McDonalds
Booval, Queensland
11.2021 - 08.2022
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Explained goals and expectations required of trainees.
  • Coordinated recruitment and placement of training program participants.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Fast Food Crew Member

McDonalds
Booval, Queensland
11.2018 - 07.2021
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Served orders to customers at windows, counters and tables.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Worked with teammates and openly invited coaching from management team.
  • Quickly and efficiently processed payments and made accurate change.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Verified orders and bagged items for easy transport.
  • Made and served coffee, tea and fountain drinks.
  • Modified requested menu items in POS system to customize orders.

Education

Certificate III - Retail

Mcdonalds
Booval, QLD
11.2022

Skills

  • Restaurant Operations Management
  • Customer Service Best Practices
  • Back of House Management
  • Profit Optimization
  • Problem Solving
  • Fire Safety Regulations
  • Delegating Assignments and Tasks
  • Money Handling

Accomplishments

  • Recognized as Employee of the Quarter for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Fast Food Manager

McDonalds
08.2022 - Current

Fast Food Crew Trainer

McDonalds
11.2021 - 08.2022

Fast Food Crew Member

McDonalds
11.2018 - 07.2021

Certificate III - Retail

Mcdonalds

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Joshua Denny