Joshua Denny
Ipswich,Australia
Summary
Dynamic customer service professional with extensive experience at Team Global Express, excelling in problem-solving and effective communication. Proven track record in training teams and enhancing customer satisfaction through strategic coordination and data management. Skilled in customs processes and adept at utilizing call management systems to resolve inquiries efficiently.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Team Global Express
Karawatha, Australia
05.2023 - Current
- Utilized multiple systems across departments to track deliveries and freight accurately.
- Resolved complaints effectively while maintaining a positive customer experience.
- Collaborated with depots to facilitate seamless delivery and collection processes.
- Coordinated with overseas partners to ensure timely freight delivery.
- Communicated effectively with Imports and Exports teams to resolve customs issues.
- Arranged collections or deliveries requiring HIAB, tailgate, or refrigerated trucks.
- Handled inbound and outbound calls to address customer inquiries efficiently.
- Trained team members in new departmental procedures and best practices.
- Recorded customer queries and depot responses for thorough investigation.
Fast Food Manager
McDonalds
Booval, Australia
08.2022 - 05.2023
- Effectively trained and upskilled crew members in all areas to assist in promoting positive customer experience.
- Reconciled daily transactions, balanced cash registers, and assisted with depositing restaurants earnings.
- Effectively managed crew to achieve the required KPIs, and to maintain store cleanliness.
- Promoted safe working conditions by ensuring cleanliness of the store, and monitoring safety procedures and correct use of equipment.
- Coached team members on food safety and sanitation processes, customer service, and up selling techniques to drive revenue.
Fast Food Crew Trainer
McDonalds
Booval, Australia
11.2021 - 08.2022
- Assessed training needs through surveys, interviews with employees or focus groups.
- Facilitated team meetings to communicate daily goals and expectations.
- Evaluated modes of training delivery to optimize training effectiveness.
- Participated in and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Explained goals and expectations required of trainees.
Education
Certificate 3 - Retail
McDonalds
Booval, Queensland11.2022
Skills
- Customer service and support
- Data management and analysis
- Microsoft Office Suite
- Effective communication
- Problem-solving strategies
- De-escalation techniques
- Customer education and training
- Call management systems
- Customs coordination
References
References available upon request.
Timeline
Customer Service Consultant
Team Global Express
05.2023 - Current
Fast Food Manager
McDonalds
08.2022 - 05.2023
Fast Food Crew Trainer
McDonalds
11.2021 - 08.2022
Certificate 3 - Retail
McDonalds
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