Joshua Dohnt
Summary
An adaptable leader with extensive experience in customer service, excelling in operations management and staff supervision. Spearheaded initiatives that significantly enhanced product quality and team performance, demonstrating adaptability and a strong focus on customer engagement. Achieved notable reductions in staff turnover and waste, underscoring a commitment to efficiency and excellence.
A food service professional adept at FOH and BOH operations and a demonstrated team leader with excellent staff management skills.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
McDonald's Camden Park
02.2024 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Product Quality Manager
McDonald's Camden Park
11.2022 - 02.2024
- Developed and implemented comprehensive training programs for employees to improve overall product quality.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Implemented stringent documentation practices to maintain accurate records and easily track product quality trends over time.
- Coordinated with sales teams in addressing customer concerns regarding product quality promptly, ultimately improving client satisfaction rates across the board.
- Streamlined production processes for increased efficiency, resulting in higher-quality products.
Crew Coach
McDonald's Camden Park
02.2020 - 11.2022
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
Crew Member
McDonald's Camden Park
10.2019 - 02.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Senior Secondary Certificate of Education (SSCE) -
Immanuel College
Novar Gardens, SA11.2021
Skills
- Operations Management
- Staff Supervision & Scheduling
- Customer Engagement
- Adaptable
Accomplishments
- Supervised team of 170 staff members.
- Collaborated with the senior team in the opening of a new store, McDonald's Hove
- Reduced employee turnover by 6% by creating and implementing a no-cost incentive program.
- Registered Food Safety Supervisor
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Restaurant Manager
McDonald's Camden Park
02.2024 - 10.2024
Product Quality Manager
McDonald's Camden Park
11.2022 - 02.2024
Crew Coach
McDonald's Camden Park
02.2020 - 11.2022
Crew Member
McDonald's Camden Park
10.2019 - 02.2020
Senior Secondary Certificate of Education (SSCE) -
Immanuel College
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