Joshua Dootson

• Greeted guests with a friendly and welcoming attitude.
• Answered inquiries about hotel services, facilities and local attractions.
• Registered guests into the computer system accurately and efficiently.
• Processed guest payments quickly and efficiently.
• Responded to telephone calls from guests promptly and courteously.
• Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
• Performed check-in, check-out procedures for arriving, departing guests according to established standards.
• Handled cash transactions accurately while adhering to established accounting practices.
• Managed customer complaints and rectified issues to complete satisfaction.
• Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
• Provided directions to various locations within the city as requested by guests.
• Made sure that all safety regulations were followed at all times.
• Updated daily records such as occupancy reports, registration cards.
• Managed group bookings efficiently with prompt response time.
• Monitored the performance of housekeeping staff ensuring high level of service quality is maintained.
• Participated in training seminars related to hospitality industry trends.

• Answered inbound calls and responded to customer inquiries regarding reservations.
• Provided customers with information on hotel services, amenities, and packages.
• Processed customer payments for reservations over the phone.
• Scheduled reservation requests and maintained accurate records of bookings.
• Followed up with customers after their stay to ensure satisfaction and address any issues.
• Assisted customers with special needs or requests such as room upgrades or late check-outs.
• Verified customer information including contact details and payment method.
• Maintained a thorough understanding of hotel policies and procedures.
• Resolved guest complaints by providing exceptional customer service.
• Performed daily audits of reservation data to ensure accuracy.
• Provided support to other departments when needed.
• Generated reports on occupancy rates, cancellations, and no-shows.
• Followed up regularly with existing clients to maintain relationships.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.

· Develop and maintain programs relating to the preservation of Aboriginal culture and heritage

· Prepare, attend and investigate detailed stakeholder reporting

· Co-ordinate projects to identify, protect and conserve Aboriginal cultural and heritage sites

· Monitor, maintain and identify all registered Aboriginal sites and the protection of areas of high cultural and environmental significance

· Delivering Cultural Awareness Training/Induction to Symore White, Pacific Complete regarding sites we are working on

· Attend meeting with stakeholders including but not limited to, Roads and Maritime Service (RMS) NSW State Forest, Office of Environment and Heritage NSW, Pacific Complete and Seymore White

· Manage office supplies stock and place orders

· Prepare regular reports on expenses and office budgets

· Maintain and update company databases

· Organize a filing system for important and confidential company documents

· Answer queries by employees and clients

· Prepare invoices

• Greeted customers, answered questions, and provided information about the bar's menu.
• Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
• Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
• Operated cash registers and handled money transactions accurately.
• Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
• Ensured that all alcoholic beverages were served responsibly within state regulations.
• Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
• Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
• Responded promptly to customer complaints in a professional manner.

• ACET Australia, Conservation and Land Management Traineeship
• OH&S Green Card Workcover
• Assisted with the implementation of conservation strategies and plans to protect natural resources.
• Prepared and collected data as directed by forester for use in forest management plans: timber appraisals, timber sales, timber basis and GIS mapping
• Conducted field surveys to identify habitats, species, and other environmental features.
• Participated in habitat restoration projects such as planting native vegetation, removing invasive species and re-establishing historic hydrology.
• Monitored wildlife populations and conducted research on population dynamics.
• Attended meetings with stakeholders regarding land use issues and regulations.
• Collaborated with other organizations involved in similar conservation initiatives.
• Communicated effectively with public to answer questions about forestry, conservation and sustainability.