Summary
Overview
Work History
Education
Skills
Certification
Community Work
Employment References
Telephone
Driver License
Leisure Activities
Special Courses
Personal Information
References
Timeline
Generic

Camilla Downes

Summary

Posses a high level of training and ability to work extremely well with a team under constant pressure from working as a cabin manager for Qantas and Jetstar Airlines.


Complete understanding of customer relationships, time management, punctuality and professionalism while running my own studio as a Pilates instructor.


Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Retail Sales

Luup Retail
01.2022
  • Assisting customers with product selections, transacting sales, stocking/restocking products, product displays, ticketing stock and assisting in stock orders.

Owner and Instructor

Studio Soul Fit Pilates
01.2013 - Current
  • Managing and running my own business, accounting/billing cycles, class schedules, customer relationships, marketing growth, instructing classes.

Territory Sales manager

Sanofi-Aventis
06.2008 - 08.2009
  • Visiting pharmacy's and health food stores, building relationships with store owner's, creating and taking orders, developing window displays, following up on damaged stock issues, helping with new staff training.

Customer Service Office

3 POINT MERCEDES-BENZ
01.2007 - 05.2007
  • Greeting customers, setting up appointments, administration, liaising with service, following up customer sales, confirming orders, dealing with wholesalers, meeting day to day requirements of all staff, assisting with showroom marketing.

Manager

SUNLOUNGE SOUTH YARRA
04.2006 - 01.2007
  • Manager of all staff and rosters, responsible for day to day running of very busy store, working closely with owner on marketing strategies to increase market share in the area, managed all ordering for store and monitored payroll, handled all customer complaints and queries, responsible for training for all new and existing staff, responsible for all employment terminations and hiring, maintaining a high level of shop displays and presentation.

Flight Attendant / Senior

QANTAS AIRLINES
09.2000 - 03.2005
  • Conduct pre-flight cabin checks, receive prepared meals, beverages and equipment, advise passengers of safety requirements, provide first aid treatment and assist sick passengers, anticipate and provide for the comfort of passengers needing special attention, demonstrate excellence in customer service, demonstrate leadership and interpersonal skills as a senior crew member, take action in the event of decompression, turbulence and mechanical malfunction, prepare for emergency landings and the evacuation of passengers, provide support and advice to new flight crew and assist them in learning and development.

General Shop Hand - Casual

BLACK ROCK CHOCOLATES
02.2000 - 08.2000
  • Food and beverage preparation (including the use of a coffee machine), cash handling.

Sales Assistant – Part time

MYER/GRACE BROS. FORMAL HIRE
10.1999 - 08.2000
  • Merchandising, customer service – fitting and measuring of suits, register/cash handling.

Sales Assistant - Casual

CUE DESIGN
10.1999 - 01.2000
  • Merchandising, customer service, register/cash handling.

Service Assistant – Childrenswear Christmas Casual

Myer – Southland
10.1997 - 02.1998
  • Customer service, customer queries and complaints, merchandising, logistics.

Education

Victorian Certificate of Education -

MENTONE GIRL'S SECONDARY COLLEGE
01.1999

Skills

  • Decision-Making
  • Dressing Room Assistance
  • Customer Engagement
  • Security Practices
  • Reliable and Responsible
  • Product Merchandising
  • Goal-Driven
  • Store maintenance
  • Merchandise Recommendations
  • Team Supervision
  • Suggestive Selling
  • Teamwork
  • Retail Sales
  • Building Customer Loyalty
  • Problem-Solving
  • Strong Communication and Interpersonal Skills
  • Dispute Mediation
  • Honest and Dependable
  • Product Promotions
  • Basic Mathematics
  • Staff Support
  • Ability to Lift 40 pounds
  • Fashion sense
  • Flexible Schedule
  • Safety and Cleanliness Standards
  • Policy and Procedure Adherence
  • POS system operations
  • Interpersonal and written communication
  • Cash Handling
  • Computer Proficiency and Microsoft Office
  • Transaction Processing
  • Attention to Detail
  • Product and Service Sales
  • Relationship Building
  • Display building
  • Customer Assistance
  • Exceeding Customer Expectations
  • Adaptable and Flexible
  • Engaging with Diverse Customers
  • Organization
  • Time Management
  • Meeting Sales Goals
  • Professional Appearance
  • Phone Etiquette
  • Retail Store Operations
  • Order Processing
  • Sales floor organization
  • Reliability and punctuality
  • Team Cooperation
  • Team Leadership
  • Excellent Written and Verbal Communication
  • Customer Needs Assessment
  • Positive Customer Engagement
  • Gift Wrapping
  • Upselling strategies
  • Friendly and Helpful
  • Stock replenishment
  • Customer Service
  • Sales and Promotions

Certification

  • FRESH FACES, Introduction to Hospitality/Tourism Course - Int 1 – The Hospitality Sector
  • FRESH FACES, Introduction to Hospitality/Tourism Course - Int 3 – Introduction to Food and Beverage Service
  • LIQUOR LICENCING COMMISSION, Responsible Serving of Alcohol
  • SUZAN JOHNSTON, Flight Attendant Preparation Course
  • QANTAS AIRLINES, CRM – Crew Resource Management – Certificate 2
  • QANTAS AIRLINES, Handling of Dangerous Goods – Certificate 3
  • RED CROSS, Current Senior First Aid

Community Work

BAYSIDE COUNCIL, Meals on Wheels

Employment References

Mel Boyd, Retail Manager Luup, 0423 021 773

Telephone

0401 406 411

Driver License

Current (own vehicle)

Leisure Activities

  • Watching and playing sport
  • Travelling
  • Meeting new people
  • Socialising with friends
  • Reading

Special Courses

  • SUZAN JOHNSTON, Flight Attendant Preparation Course
  • LIQUOR LICENCING COMMISSION, Responsible Serving of Alcohol Course
  • SHELFORD GIRLS' GRAMMAR, Leanne Scurrah's Modelling and Deportment Course

Personal Information

Date of Birth: 07/23/81

References

Natalie Eastoe, 0408 408 177

Timeline

Retail Sales

Luup Retail
01.2022

Owner and Instructor

Studio Soul Fit Pilates
01.2013 - Current

Territory Sales manager

Sanofi-Aventis
06.2008 - 08.2009

Customer Service Office

3 POINT MERCEDES-BENZ
01.2007 - 05.2007

Manager

SUNLOUNGE SOUTH YARRA
04.2006 - 01.2007

Flight Attendant / Senior

QANTAS AIRLINES
09.2000 - 03.2005

General Shop Hand - Casual

BLACK ROCK CHOCOLATES
02.2000 - 08.2000

Sales Assistant – Part time

MYER/GRACE BROS. FORMAL HIRE
10.1999 - 08.2000

Sales Assistant - Casual

CUE DESIGN
10.1999 - 01.2000

Service Assistant – Childrenswear Christmas Casual

Myer – Southland
10.1997 - 02.1998

Victorian Certificate of Education -

MENTONE GIRL'S SECONDARY COLLEGE
Camilla Downes