Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Gorman

Moss Vale,NSW

Summary

Grocery Store Clerk focused on maintaining a clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency. Focused & successful at multi-tasking and delivering prompt and friendly service to all customers. Talented at maintaining a positive attitude and great sense of humour during peak hours with 15 years cash handling and customer service experience in a grocery retail environment. Hard-working bringing strong work ethic, interpersonal skills and customer service expertise. Passionate about enhancing food knowledge while contributing to the team. Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic & friendly Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Friendly, helpful who is consistently prompt and willing to work a flexible schedule. Customer-oriented Server with excellent interpersonal and communication skills. Recognized food and beverage expert. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws with background in cash handling, check out, stocking and bagging.

References :

Phil hill (48 681557) MV SERVICES CLUB

Reece Woods (0423851197) PERSONAL

Yvette Slade (0449115535) SEED HERITAGE

Overview

21
21
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Gazman
03.2024 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Retail Worker

Seed Heritage
11.2023 - 02.2024
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Factory Production Worker

HarperCollins
03.2021 - 01.2024
  • Carefully packaged finished products and prepared for shipment.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected and adjusted work performed to meet expectations.
  • Cultivated professional working relationships with peers and supervisors.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Bar Attendant

Moss Vale Services Club
10.2010 - 03.2021
  • Delivered quality service by providing a warm and welcoming environment.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Managed bar inventory, restocked supplies and placed orders.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Maintained an atmosphere of enthusiastic customer service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Listened to, understood and clarified guest concerns and issues.
  • Offered enthusiastic and personable service to all customers.
  • Upheld standards of cleanliness, food handling and safety.
  • Motivated and disciplined employees according to established requirements.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Established and maintained a positive work environment.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Retail Assistant

Peter Alexander
11.2016 - 01.2017
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Welcomed customers into the store and helped them locate items.

Checkout Operator

Ashcroft's SUPA IGA Moss Vale
05.2005 - 09.2009
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Followed merchandising guidelines to present visually appealing displays.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Welcomed customers into the store and helped them locate items.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Engaged with customers in a sincere and friendly manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Food Service Worker

McDonald's Sutton Forest
04.2003 - 02.2005
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
  • Maintained food safety standards at all times.
  • Processed credit cards, checks, gift cards and coupons.
  • Verified cash drawer against the day's receipts.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Emptied and maintained trash cans and outdoor dumpster area.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Education

Year 10 Certificate - Year 10 Certificate

Moss Vale High School
Moss Vale, NSW
2004

Skills

  • Accurate money handling
  • Customer service
  • Hospitality expertise
  • Hand-eye coordination
  • Bar terminology
  • Strong work ethic
  • High energy
  • Multitasking
  • Presentation skills
  • Wine knowledge
  • Outgoing and energetic
  • Liquor and smoking laws familiarity
  • Prioritizing
  • Adaptability
  • Friendly demeanor
  • Cash handling expert
  • Customer-focused
  • Committed team player
  • Attention to detail
  • Concentration
  • Strong communication skills
  • Quick learner
  • Thrives in fast-paced environment
  • Sanitation requirements
  • Courteous, professional demeanor
  • Service industry background
  • Time management
  • Quick problem solver

Certification

Advanced Diploma of Hospitality

Timeline

Retail Sales Associate

Gazman
03.2024 - 07.2024

Retail Worker

Seed Heritage
11.2023 - 02.2024

Factory Production Worker

HarperCollins
03.2021 - 01.2024

Retail Assistant

Peter Alexander
11.2016 - 01.2017

Bar Attendant

Moss Vale Services Club
10.2010 - 03.2021

Checkout Operator

Ashcroft's SUPA IGA Moss Vale
05.2005 - 09.2009

Food Service Worker

McDonald's Sutton Forest
04.2003 - 02.2005

Year 10 Certificate - Year 10 Certificate

Moss Vale High School

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Emma Gorman