Joshua Dubuisson-Perrine
Melbourne
Summary
Dynamic and service-oriented professional with extensive experience at Eau De Vie Melbourne, excelling in upselling strategies and customer relationship building. Proven track record of enhancing customer satisfaction and increasing sales through innovative cocktail creations and effective team collaboration. Strong cash handling skills and a commitment to workplace safety ensure operational excellence.
Offering keen aptitude for conflict resolution and strong desire to learn and excel in this environment. Conducts thorough investigations and employs effective communication strategies to address customer concerns. Ready to use and develop my problem-solving and negotiation skills in the KPMG Vacationer Program.
Overview
2
2
years of professional experience
Work History
Complaints Officer
Merck Life Science
03.2025 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Maintained accurate records of all complaints received, actions taken, and outcomes achieved for reporting purposes.
- Utilized strong negotiation skills to achieve favorable results for both the company and the complainant when resolving disputes.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
- Maintained up-to-date knowledge of industry regulations and compliance requirements related to consumer complaints handling processes.
- Assisted with complaint gap analyses and risk assessments.
- Achieved positive resolution outcomes by mediating disputes between customers and company representatives.
- Served as a role model for other Complaints Officers by maintaining a professional demeanor and providing exceptional service in all customer interactions.
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
- Developed strong relationships with key stakeholders through clear communication and collaborative problem-solving efforts.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Lead Bartender
Eau De Vie Melbourne
01.2024 - 02.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Closed out cash register and prepared cashier report at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
Retail Sales Associate
Fila
08.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Education
Bachelor of Business - Finance/Economics
Royal Melbourne Institute of Technology
Melbourne, VIC12-2026
Diploma of Commerce -
Royal Melbourne Institute of Technology
Melbourne, VIC12-2024
High School Diploma -
La Salle Catholic College
Bankstown, NSW10-2022
Skills
- Collaboration and teamwork
- Professional service standards
- Fast learner
- Relationship building
- Cash and credit transactions
- Marketing and sales experien
- Excellent judgment
- Courteous
- Service-oriented mindset
- Salesmanship
- Complex Problem-solving
- Sales expertise
- Payment processing
- Performance improvement
- Professional appearance
- Outgoing personality
- Basic accounting
- Budget monitoring
- Workplace safety
- Social media marketing
- Upselling strategies
- Staff management
- Customer service
- Superior customer service
- Patience and tolerance
- Complaint analysis
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Organizational skills
- Shipping and receiving
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Phone etiquette
- Microsoft office
- Data entry
- Stress tolerance
- Task prioritization
- Analytical thinking
- Record keeping
- Billing procedures
- Order fulfillment
- Customer relationship management (CRM)
- Policy adherence
Affiliations
- Rmit Business Society (BSA)
- The St Vincent de Paul Society (VINNIES)
Languages
English
Native or Bilingual
French
Limited Working
Indonesian
Elementary
Chinese (Mandarin)
Elementary
Interests
- Avid Reader
- Video Gaming
- Enjoy creating and following travel blogs and vlogs
- I have a passion for photography and editing photos
- Camping
- Music
- Baking
- Volunteer Work
- Fundraising Events
- Youth Development Programs
- Homelessness Outreach
Timeline
Complaints Officer
Merck Life Science
03.2025 - Current
Lead Bartender
Eau De Vie Melbourne
01.2024 - 02.2025
Retail Sales Associate
Fila
08.2023 - 01.2024
Bachelor of Business - Finance/Economics
Royal Melbourne Institute of Technology
Diploma of Commerce -
Royal Melbourne Institute of Technology
High School Diploma -
La Salle Catholic College
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