Summary
Overview
Work History
Education
Skills
Career Introduction
Hobbies
References
Timeline
Generic

Mark Iceton

Broadmeadows,Vic

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience

Work History

Service Advisor/Parts Interpreter

Berry Motor Group
04.2012 - Current
  • Vehicle Purchasing from Auction and Private sellers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Cinema Projection Manager

Palace Cinemas
12.2007 - 04.2012
  • Optimized visual quality by calibrating projector settings according to specific screen dimensions and lighting conditions.
  • Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
  • Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
  • Liaised with theatre ushers and box office cashiers to maintain show start time and communicate issues or concerns.
  • Managed digital cinema systems effectively while transitioning from traditional film-based projectors to modern digital technology.
  • Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.

Volunteer/General Hand

Voldat Automative
04.2007 - 04.2012
  • Marked parts removed with vehicle stock number and attached correct tag.
  • Conducted thorough inspections of incoming vehicles to identify reusable parts, maximizing resource utilization within the facility.
  • Demonstrated technical expertise in removing complex automotive systems such as transmission assemblies and engines, increasing overall operational efficiency.
  • Enhanced customer satisfaction by providing high-quality recycled auto parts for purchase.

Cinema Projectionist

Reading Cinemas
07.2006 - 12.2007

Cinema Projectionist

Village Cinemas
12.2005 - 03.2006

Cinema Projectionist

Cineworld
06.1997 - 10.2005

Education

Diploma in Vocational Education including Graphic and Design, Film and Video and Computing -

Cleveland College of Education Redcar
01.1993

Obtained 5 GCSE’s -

Rye Hills High School Redcar
01.1992

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Attention to Detail
  • Excellent Communication
  • Technical knowledge
  • Handling Customer Complaints
  • Complaint resolution

Career Introduction

My career to date has been in the Automotive Industry working as a service advisor/parts interpreter. in my role i constantly have social interaction as a car enthusiast. Previously, I worked in the cinema industry as a projectionist. I have constantly endeavoured to always maintain a high standard of my work. A large part of my work involves contact with the general public, providing them with information, and helping them with any queries.

Hobbies

Restoring Classic Cars

Showing Cars


References

  • John Johnson, Voldat Automative, General Manager, 95531091/0414385962
  • Mark Richardson, VP Tuning, Head Mechanic, 0403814545,
  • Josh Soupe, Business Development Manager, Vardan Towing & Transport 0431798344
  • Magnus Roos, 0439507644,
  • Julian Chick, 0425742545

Timeline

Service Advisor/Parts Interpreter

Berry Motor Group
04.2012 - Current

Cinema Projection Manager

Palace Cinemas
12.2007 - 04.2012

Volunteer/General Hand

Voldat Automative
04.2007 - 04.2012

Cinema Projectionist

Reading Cinemas
07.2006 - 12.2007

Cinema Projectionist

Village Cinemas
12.2005 - 03.2006

Cinema Projectionist

Cineworld
06.1997 - 10.2005

Diploma in Vocational Education including Graphic and Design, Film and Video and Computing -

Cleveland College of Education Redcar

Obtained 5 GCSE’s -

Rye Hills High School Redcar
Mark Iceton