Ali Grainger

- Responded accordingly to resident requests, maintaining an unmatched level of support and unparalleled depth of empathy.

- Suggested the implementation of process improvements to enhance the overall functionality of team performance and productivity.

- Delivered exceptional relationship building with all current/potential residents

- Managed all incoming/outgoing phone calls and emails directed to front desk reception and forwarded through to the appropriate recipient with immense punctuality.

- Managed the village café alongside reception work, inclusive of payment handling, food presentation/serving, barista work and end of day accounts.

- Assisted in event management/preparation and multiple open days

- Collaborated with residents each monthly newsletter to deliver interviews personable to their lives, further displaying an unparalleled determination to cement bonds with residents.

- Managed ordering of office supplies, café supplies and emergency service machine installations.

- Conducted tours of the village and open homes for potential buyers, maintaining an adaptable and professional manner in providing relevant details.

- Assisted the CEO, Operations Manager and Sales Manager directly with professionalism and punctuality in delegated tasks.

- Assisted the Sales Manager of Fairway Carindale in all aspects.

- Coordinated sales meetings with potential clients.

- Established a reliable, empathetic rapport with all potential clients.

- Collaborated sales packs to be distributed.

- Lead briefings on available properties.

- Conducted virtual tours for potential clients to view prior to commencement on construction.

- Managed and documented phone, email and online enquiries.

- Managed all incoming phone calls relative to inquiries, finance, technician requests and general Fire Services knowledge.

- Assisted in delegating jobs for 45+ technicians.

- Reported directly to the CEO, Operations Manager and Office Manager.

- Maintained a seamless, productive work space manner whilst scribing on weekly company meetings and annotating meeting notes effectively.

- Managed all delegated tasks effectively with a strict adherence to designated deadlines.

- Streamlined visual merchandising processes by assisting in developing effective procedures for routine tasks eg. Store fixture setup, dismantling of displays during store changes and providing efficient product displays.

- Partnered with the store manager to implement new displays, store layouts and promotional offers to further appeal to the target buyer.

- Collaborated with the lead Visual Merchandiser and Store Manager to present an appealing and profitable environment that consistently incorporated relative trends.

- Demonstrated unparalleled charisma whilst communicating with customers and proceeding to go above and beyond to meet their requirements.

- Skilled in EFTPOS management