Joshua Fernandez
Burwood East,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Adidas Store
09.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Retail Assistant
The Athletes Foot
11.2021 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Landscaping Assistant
Horizon Synergy
01.2024 - 01.2024
- Improved client satisfaction by providing timely and efficient landscaping services.
- Promoted sustainable practices with the incorporation of native plants and organic gardening techniques.
- Ensured safety compliance during daily operations by adhering to industry regulations and workplace guidelines.
Online Personal Shopper
Woolworth's
11.2022 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Kitchen Hand
Glenny Kebabs
12.2020 - 06.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Certificate IV - Real Estate Practice
Barry Plant Real Estate
Melbourne, VIC09.2024
Bachelor of Business - Banking And Finance
Monash University
Melbourne, VIC06.2024
High School Diploma -
Oxley Christian College
Chirnside Park, VIC12.2020
Skills
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Suggestive Selling
- Complex Problem-Solving
- Adaptable and Flexible
- Customer Assistance
- POS Transactions
- Time Management
- Active Listening
Availability
Monday-All Day
Tuesday- All Day
Wednesday- All Day
Thursday- All Day
Friday-All Day
Saturday- All Day
Sunday- Unavailable
References
Jason Shomos- The Athletes Foot, Manager, Chadstone, 0433000691
Shakira Payter- The Athletes Foot, Manager, The Glen, 0433937034
Brook McNeely- Adidas Performance, Manager, Chadstone, 0424975613
Timeline
Landscaping Assistant
Horizon Synergy
01.2024 - 01.2024
Sales Assistant
Adidas Store
09.2023 - Current
Online Personal Shopper
Woolworth's
11.2022 - 04.2023
Retail Assistant
The Athletes Foot
11.2021 - Current
Kitchen Hand
Glenny Kebabs
12.2020 - 06.2021
Certificate IV - Real Estate Practice
Barry Plant Real Estate
Bachelor of Business - Banking And Finance
Monash University
High School Diploma -
Oxley Christian College
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