Joshua Fynn
Sans Souci,NSW
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Focused and versatile professional. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Small Business Manager
Cohesive Solutions
06.2022 - 02.2024
- managed day-to-day operations, ensuring smooth workflow and efficient resource allocation across all areas of the business.
- manage cleaning contracts ensuring best value and excellent service is maintained
- work closely with the Facilities Team to report maintenance issues around the sites
- delivering a robust training programme to the team, to develop and maintain a culture of Health and Safety embedded throughout the team.
- developed strong relationships with suppliers and vendors to negotiate favourable pricing and secure timely deliveries.
Service Officer
Services Australia
01.2021 - 06.2022
- helping customers across a range of payments, programs and services
- assessing customer and stakeholder needs, entitlements and obligations - encourage the use of self-managed services - support operations where applicable - collaborate with others when providing services
- contact with customers, health professionals and/or third parties
- handling a variety of matters about: eligibility, participation, access to payments and Services
- work collaboratively to manage customer claims and respond to customer enquiries
- ask for help when required and work within defined policy, legislation and guidelines
- undertake computer-based tasks with a high level of accuracy and work output
Allied Health Assistant
Sydney Children’s Hospital Network
01.2019 - 12.2020
- provide assistance and support to the physiotherapy team in the delivery of allied health services to patients/clients of the Physiotherapy department of Sydney children’s hospital, under the supervision of an allied health professional
- preparing and coordinating assessments, treatment plans and clinical support for patients in conjunction with, and under the supervision of, health clinicians
- monitoring the health status of patients
- reporting changes in health to other healthcare professionals
- providing administrative support to health professionals, including organizing and filing patient reports, and compiling patient histories and program documentation
Customer Service Representative
My Bottleshop.com
08.2015 - 12.2018
- enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- streamlined call center processes for improved efficiency and reduced wait times
- resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- assisted customers in navigating company website and placing online orders, improving overall user experience.
- collaborated with team members to develop best practices for consistent customer service delivery.
- developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma of Government -
CIT Solutions
Canberra, ACT11.2020
Skills
- Strong Work Ethic
- Organizational skills
- Productivity
- Customer Relations
Certification
Certificate IV in Allied Health Assistance 2019
Advanced First Aid 2020
Working with Children Check 2018
References
Reference available upon request.
Timeline
Small Business Manager
Cohesive Solutions
06.2022 - 02.2024
Service Officer
Services Australia
01.2021 - 06.2022
Allied Health Assistant
Sydney Children’s Hospital Network
01.2019 - 12.2020
Customer Service Representative
My Bottleshop.com
08.2015 - 12.2018
Diploma of Government -
CIT Solutions
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