Joshua Gao
Redfern,NSW
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Dental Connect
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Dental Receptionist
Good Choice Dental
10.2019 - 02.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Dental Receptionist
Eastlake Dental
02.2016 - 04.2019
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
Education
High School Diploma -
Blackwattle Secondary College
Sydney10.2019
Skills
- Data Entry
- Dental staff support
- Patient Flow Management
- Strong communication skills
- Speak Mandarin language
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Dental Receptionist
Dental Connect
03.2024 - Current
Dental Receptionist
Good Choice Dental
10.2019 - 02.2024
Dental Receptionist
Eastlake Dental
02.2016 - 04.2019
High School Diploma -
Blackwattle Secondary College
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