Joshua Gartrell
Sydney,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Gaming, technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Specialist
Tru Ninja, Penrith, NSW
02.2022 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Answered constant flow of Customers with minimal wait times
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Quality Control when taking and packing away stock and items
- Working close with children to make sure of a fun and exciting
- Hosting holidays groups, School groups, Organising Parties amd social Gatherings.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Jamison High School
Penrith South, NSWSkills
- Special Requests
- Data Evaluation
- Project Management
- Inputting Claims
- Good Communication Skills
- Customer Order Management
- Cash Register Operations
- Customer Relations
- Valid Driver's License
- Microsoft Office
- Communications Strategies
- Team Building
Certification
Certificate of First Aid
Timeline
Customer Service Specialist
Tru Ninja, Penrith, NSW
02.2022 - Current
Jamison High School
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