Joshua Gilbert
Lakelands,WA
Summary
Dynamic ICT professional with a proven track record of enhancing system performance and providing exceptional technical support. Adept at managing IT infrastructure, troubleshooting complex issues, and driving innovative solutions to meet organizational goals. Skilled in Microsoft technologies, including Windows, Exchange Servers, and Active Directory. Experienced in providing effective helpdesk support for large teams and ensuring system reliability. Committed to fostering a collaborative and inclusive work environment, delivering outstanding customer service, and contributing to a thriving organization
Overview
6
6
years of professional experience
Work History
ICT EndPoint Administator
Living Waters Lutheran College
01.2024 - Current
- Administer and maintain IT systems to ensure reliability and meet organizational needs.
- Provide responsive helpdesk support, resolving technical issues for staff and students efficiently.
- Collaborate with the IT department to implement upgrades, ensuring systems remain up-to-date.
- Maintain accurate documentation of IT processes and policies for seamless operations.
- Enhance team productivity through effective communication and time management strategies.
ICT Assistant
Living Waters Lutheran College
12.2018 - 01.2024
- Delivered first-line technical support to staff and students, resolving hardware and software issues.
- Facilitated smooth project execution by managing deadlines, resources, and progress updates.
- Safeguarded sensitive information through meticulous documentation and data management.
- Adapted to new software systems quickly, demonstrating strong problem-solving capabilities.
- Provided exceptional customer service and contributed to a positive work environment.
Education
Certificate 4 Networking
South Metropolitan TAFE
Perth, WA10-2019
High School Diploma -
Living Waters Lutheran Collage
Warnbro, WA09-2018
Skills
- Windows Administration
- Microsoft Intune & SCCM
- Exchange Management
- Active Directory & Microsoft Entra
- Experience with FreePBX
- Customer Service Excellence
- Recordkeeping & File Management
- Aruba Management
- Papercut
- Microsoft Suite
Accomplishments
- Successfully led the migration from SCCM to Intune, streamlining operations and reducing costs by optimizing cloud solutions.
- Spearheaded the upgrade of classroom technology, aligning ICT capabilities with modern educational requirements.
- Established and managed a helpdesk system, supporting over 100 staff and 900 students with prompt and effective issue resolution.
- Improved system reliability and operational efficiency through proactive maintenance of IT infrastructure and voice systems.
Timeline
ICT EndPoint Administator
Living Waters Lutheran College
01.2024 - Current
ICT Assistant
Living Waters Lutheran College
12.2018 - 01.2024
Certificate 4 Networking
South Metropolitan TAFE
High School Diploma -
Living Waters Lutheran Collage
Similar Profiles
Judith (Judy) RipponJudith (Judy) Rippon
Casual Relief Teacher at Dept. of Education and Living Waters Lutheran CollegeCasual Relief Teacher at Dept. of Education and Living Waters Lutheran College
Dominique LoreggianDominique Loreggian
Early Childhood Teacher at Living Waters Lutheran CollegeEarly Childhood Teacher at Living Waters Lutheran College
Claire SkwiraClaire Skwira
Certified Nursing Assistant at The Waters Senior LivingCertified Nursing Assistant at The Waters Senior Living
Bethany RibbansBethany Ribbans
Support Worker at The Support SpaceSupport Worker at The Support Space
Bianca CowdrayBianca Cowdray
Education Assistant at Safety Bay Senior High SchoolEducation Assistant at Safety Bay Senior High School