Joshua Gillin
Woolworths
Awaba,NSW
3
years of professional experience
Excited to have the opportunity to meet new people and take on a new challenge: to learn, lead, and coach a team in a different sector of retail. I have 20-plus years of experience in retail (Woolworths), having worked across multiple departments, learning routines, processes, scheduling, and compliance (food safety). I am currently the fruit and vegetable team leader at Belmont and have a team of 5.
Work History
Fruit and Veg Team Leader
2 Years 11 Months- Coordinated daily team activities to maximize efficiency and productivity.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained and mentored new staff on company policies and procedures.
- Enhanced customer engagement by implementing feedback initiatives.
- Implemented safety protocols, ensuring compliance with workplace regulations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
- Butcher Trade
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
People management
Staff training
Safety
Safety processes and procedures
Shift scheduling
Work Planning and Prioritization
Goal setting
Self motivation
Scheduling and coordinating
Adaptability and flexibility
Team leadership
Reliability
Problem-solving abilities
Positive attitude
Customer relations
Decision-making
Active listening
Customer service
Time management
Leadership
Team Check-ins
Coaching
Timeline
Fruit and Veg Team Leader
Woolworths
07.2023 - CurrentRead More
Lake Macquarie High
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TAFE NSW
from Butcher Trade
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