Joshua Gstalter
Geelong,VIC
Summary
Results-driven Parts interpreter with experience in warranty and service with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field.
Overview
10
10
years of professional experience
Work History
Service Advisor/ Warranty Administrator
Fuso Port Melbourne
04.2023 - 01.2024
- Gathered paperwork and contacted customers to book appointments.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintained detailed service and customer records.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Posted payments to accounts and maintained records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies, and labor.
Parts Interpreter
Welling And Crossley
10.2022 - 03.2023
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Various Casual Positions
Various Employers
12.2019 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Parts Interpreter
BURSON AUTO PARTS GEELONG
01.2018 - 09.2019
- Retail and account sales
- Basic account management
- Managing cash and EFTPOS transactions including account payments
- Directing a dispatch department and delivery drivers
- Banking
- The ability to reach sales targets and goals
- Experience working alongside head office to resolve accounts and bookkeeping issues
- EDUCATIONGeelong High Year 11 certificate
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Retail Sales
Repco Geelong
01.2014 - 09.2018
- Taking trade and, calls with efficiency - Picking orders- Managing cash and EFTPOS transactions - Facing stock, product counts, restocking shelves- Resolve customer inquiries- Working alongside team members to contribute to an efficient and friendly environment - Researching products and prices and offering advice to customers regarding individual products- Adhering to company policies and procedures with adequacy and responsibility - Maintaining and building client base - Counter and phone sales Sales
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Education
Year 12 -
Geelong High School
Geelong, VICSkills
- Invoice processing
- Parts Department Support
- Purchase orders
- Pricing Structures
- Admin support
- Product and Service Knowledge
- Stock auditing
- Microsoft office
- Sales support
- Records management
- Claim processing
- Warranty management
Timeline
Service Advisor/ Warranty Administrator
Fuso Port Melbourne
04.2023 - 01.2024
Parts Interpreter
Welling And Crossley
10.2022 - 03.2023
Various Casual Positions
Various Employers
12.2019 - 10.2022
Parts Interpreter
BURSON AUTO PARTS GEELONG
01.2018 - 09.2019
Retail Sales
Repco Geelong
01.2014 - 09.2018
Year 12 -
Geelong High School