JOSHUA GUILLE
CRANBOURNE EAST,VIC
Summary
Results-driven Account Executive with a strong background in sales, account management and business development. Adept at fostering strong relationships with key retail partners, negotiating vendor agreements and driving sales growth to exceed budget forecasts. Skilled in inventory management, sales forecasting and executing strategic promotional activities to maximize product visibility and revenue. Proven ability to work autonomously while collaborating with cross-functional teams to ensure seamless execution of sales and marketing initiatives. Highly organised with excellent communication skills, a strong analytical mindset and a keen understanding of customer demographics and business objectives. Proficient in Microsoft Office Suite, with experience in financial reporting and sales ledger management. Passionate about delivering results and contributing to the success of a globally recognised brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ideal Fasteners
11.2024 - Current
- Maintained a 99% customer satisfaction rating, demonstrating strong ability to deliver exceptional service and create positive experiences.
- Consistently exceeded performance targets, handling an average of 50+ customer interactions per day while surpassing service level and productivity benchmarks.
Customer Account Manager
BGL Solutions
06.2024 - 11.2024
- Led 10 person team and developed client engagement initiatives to drive product adoption and retention of Financial SaaS solutions.
- Developed and maintained strong working relationships with over 400 professional clients within assigned territory.
Contract Administrator
Mettler Toledo
05.2023 - 05.2024
- Accurately managed 8,000 client records in SAP CRM, ensuring up-to-date tracking of sales metrics and compliance with data integrity standards.
- Collaborated with Service Managers to improve reporting accuracy, contributing to a 95% increase in budget compliance and adherence to legal requirements.
Territory Manager
Cabot's Woodcare
08.2020 - 05.2023
- Managed a large territory across Victoria, building relationships with over 85 customers, leading to a 13.7% year-to-date revenue increase across multiple channels.
- Drove commercial growth by maintaining 100% customer retention rates, ensuring sustained business expansion and long-term partnerships.
Account Support Manager
Laerdal
05.2018 - 08.2020
- Partnered with Senior Management to execute strategic initiatives, resulting in 11%+ quarterly sales growth through enhanced service standards and customer engagement.
- Implemented key process improvements across multiple departments that increased operational efficiency, reducing project turnaround time by 25% and boosting overall customer satisfaction rates to over 90%.
Expert
Apple
11.2012 - 04.2018
- Mentored and supported 15+ colleagues, enhancing team knowledge and performance, which contributed to a 75% improvement in customer experience and satisfaction rates.
- Leveraged expertise in products, software, and services to assist in resolving 95%+ of customer inquiries on first contact, ensuring a consistent individual NPS score of 98 year-on-year.
Education
Bachelor of Business - Marketing
Swinburne University
07.2017
Skills
- Effective Communication Skills
- Client Relations
- Effective Negotiation Skills
- Driven Sales Professional
- Strong Administrative Skills
- Strong Organisational Skills
- Solution-Focused
- Proficient in Microsoft Office
- Active Listening Skills
- Genuine Engagement
- Progressive Development
- Detail-Oriented
Certification
HLTAID011 - Provide First Aid - HLTAID010 - Provide basic emergency life support
HLTAID009 - Provide cardiopulmonary resuscitation
Languages
English
Native or Bilingual
Interests
- Marathon Running
- Gaming
- Travelling
- Culinary Enthusiast
- Reading
- Music Concerts
Timeline
Customer Service Representative
Ideal Fasteners
11.2024 - Current
Customer Account Manager
BGL Solutions
06.2024 - 11.2024
Contract Administrator
Mettler Toledo
05.2023 - 05.2024
Territory Manager
Cabot's Woodcare
08.2020 - 05.2023
Account Support Manager
Laerdal
05.2018 - 08.2020
Expert
Apple
11.2012 - 04.2018
Bachelor of Business - Marketing
Swinburne University
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