Joshua Gumbrell

• Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
• Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
• Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.

• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Closed out cash register and prepared cashier report at close of business.

• Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
• Used metal detectors or performed pat-downs and bag searches.
• Ejected unruly patrons from premises.
• Enforced dress codes and refused objectionable attire.

Identical position between Aug 2020 and Apr 2021

• Supported implementation of warehouse management system software.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Provided customer service during short staffed periods, responding to 60+ emails per day and resolving customer complaints

• Completed bar opening and closing procedures.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Checked ID cards and verified bar guests were of legal age.
• Handled cash accurately and prepared nightly deposits.
• Purchased supplies according to expected demand.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.