Joshua Hamill
Deloraine,Tas
Summary
I have recently been working as a home grocery delivery driver for Woolworth's. I have a background in management, sales and negotiation. I also run my own small business, "JH Guitars" which involves building and selling electric guitars. I believe these skills transfer across all industries and can be applied to any career path. I am organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and learn new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
Woolworth's Group
11.2017 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Auditor / Recruiter
Domino's Australia
04.2018 - 03.2020
Responsible for Operations Auditing, Food Safety Auditing and Policy Compliance. Also responsible for recruiting new staff members across 4 Domino's stores.
Lending Connect Banker
Westpac Banking Corporation
10.2017 - 04.2018
Working as a Lending Connect Banker in the Inbound Contact Centre I assisted and serviced customers with concerns relating to;
- Mortgages
- Personal Loans
- Credit Cards
- Banking Essentials
My Role was to assist customers with inquiries and to service the above products. I covered everything from application to release of security at the end of a home loan.There is an absolute focus on customer satisfaction and accuracy and this was implemented on every call.
Store Manager
Domino's Pizza Launceston
01.2016 - 10.2017
- Management of this store in addition to offering assistance to other stores in the region.
- Seeing consistent sales growth of 10% p.a
- Meeting and exceeding expectations for controllable costs by and extra 5-10%
- Delivering excellent customer service
- Interviewed job candidates and made staffing decisions.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Determined staff promotions and demotions, and terminated employees when necessary.
Assistant Manager
Domino's Pizza Kings Meadows
04.2014 - 01.2016
- Delivery Driver, Shift-Runner and then Assistant Manager in September 2015
Salesperson
Harvey Norman
05.2009 - 03.2014
- Salesperson with emphasis on KPI's and GP%
- Commission based sales role
- Merchandising of the shop floor
Education
Certificate IV in Leadership and Management - Business
TAFE
Tasmania06.2017
Year 12 -
Launceston College
Tasmania2010
Skills
- Organised
- Goal Driven
- Delegation
- Time Management
- Adaptable
- Problem Solving
- Communication and Follow Up
- Customer Oriented
Certification
- Certificate IV in Leadership and Management
- Certificate III in Retail Operations
- Accredited Food Safety Supervisor
References
Alicia Townsend Mark Johnson
Team Leader Franchisee
Woolworth's Domino's Australia
03 6362 6000 0407 836 291
Timeline
Auditor / Recruiter
Domino's Australia
04.2018 - 03.2020
Delivery Driver
Woolworth's Group
11.2017 - Current
Lending Connect Banker
Westpac Banking Corporation
10.2017 - 04.2018
Store Manager
Domino's Pizza Launceston
01.2016 - 10.2017
Assistant Manager
Domino's Pizza Kings Meadows
04.2014 - 01.2016
Salesperson
Harvey Norman
05.2009 - 03.2014
Certificate IV in Leadership and Management - Business
TAFE
Year 12 -
Launceston College
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