Joshua Harvey

Operations Manager

Goss Bros Refrigerated Transport

Gold Coast, QLD

09.2012 - 09.2022

Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Interacted well with management, staff and customers to ensure freight was delivered on time and met customer expectations
Upheld great standards of leadership for employees, consistently leading by example.
Managed a team of 30+ employees' day-to-day activities and made plans to ensure daily operations ran smoothly
Provided exceptional customer service to customers, increasing customer loyalty
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees roster and daily start times
Promoted positive customer experience through day-to-day supervision
Supervised daily operations of multi-million dollar transport operation.
Delegate daily tasks to employees, streamlining daily progress and efficiency.
Eased team transitions and new employee orientation through effective training and development.
Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Managed daily operations of transport organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.