Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Joshua Hawthorne

Ormiston

Summary

My name is Josh Hawthorne, I am 20 years old and I am a highly experienced JD Sports Fulltime Sales Assistant known for exemplary team-building and team trainer skills. Gifted at working with all types of personalities, I have a performance history of developing strong collaborative relationships and delivering impressive results both in a team and individual setting.

My current job is a Fulltime Sales Assistant at JD Sports I have been there for 10 months. My pervious job was a casual worker at Guzman Y Gomez Victoria Point. I have worked in the fast-food industry for 5.5 years, and I really enjoyed it. I’m hard working, always willing to learn, try new things and always up for a challenge. I always come with positive mindset and always want to help wherever I can. I have received service commendations by my franchisee for my friendly approach to customer service. I have been appointed to train new crew on sales and have been promoted to Shift Leader.

I graduated from Faith Lutheran College Redlands in 2021. While at Faith Lutheran, I represented the school in various ways such as service to the school, participating in sport events and being selected to be college Vice-Captain.

After graduating high school, in 2022 I commenced a Bachelor of Education at Australian Catholic University in 2022 and have currently deferred this course this year.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fulltime Sales Assitant

JD Sports
04.2023 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Processed transactions accurately while maintaining a high level of customer service.

Salesman/Shift Leader/Head Sales Trainer

Guzman Y Gomez Victoria Point
04.2017 - 04.2023
  • Previously Guzman y Gomez Toowong
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and mentored new sales representatives.
  • Distribute food to service crew for delivery to customers tables
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.

Front Desk Receptionist

ClubLime Victoria Point
04.2022 - 10.2022
  • Greeting customers
  • Cleaning the gym (vacuum, mop, wiping down, putting weights away)
  • Making calls to members about their membership
  • Calling customers who have any questions
  • Trained new team members on company procedures, customer service and issue resolution.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Education - Education

Australian Catholic University
Brisbane, QLD

Grade 12 -

Faith Lutheran Collage Redlands
Brisbane, QLD
2021

Skills

  • Critical Thinking
  • Providing Feedback
  • Serve Customers
  • Promote Products
  • Active Learning
  • Leadership Communications
  • Listening Skills
  • Customer Assistance
  • Hospitality Service
  • Time Management

Accomplishments

    Faith Lutheran College, College Vice Caption

    Head of Sales Guzman Y Gomez Victoria Point

Additional Information

  • School representative College Vice Captain (2021) College Sportsmen of the Year (2018) Coaching Under 16’s Touch (2021)
  • Sports Distinction (2017) Gold Medal Award – Sport (2017) Sport Distinction (2018) Gold Medal Award – Sport (2018)

Certification

Certificate III in Fitness (2021)

Certificate III in Hospitality (2021)

RSA (Responsible Service of Alcohol (2020)

Diploma of Business (2021)

First Aid Course (2022)

Blue Card (2022)

Timeline

Fulltime Sales Assitant

JD Sports
04.2023 - Current

Front Desk Receptionist

ClubLime Victoria Point
04.2022 - 10.2022

Salesman/Shift Leader/Head Sales Trainer

Guzman Y Gomez Victoria Point
04.2017 - 04.2023

Bachelor of Education - Education

Australian Catholic University

Grade 12 -

Faith Lutheran Collage Redlands

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