Joshua Hood
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
PM Transport Supervisor
MJ Mahon Transport
01.2025 - Current
- Oversee total fleet of 90 drivers, with half or more on the road at once.
- Fleet is comprised of mostly prime movers and refrigerated trailers for transporting cold goods to grocery stores and restaurants specialising is regional coverage from Townsville to Coffs Harbour.
- Established contingency plans to minimize the impact of unexpected disruptions or delays on transport services provided to clients.
- Maintained a safe working environment by conducting regular safety training sessions for staff members.
- Managed compliance with local, state, federal regulations governing commercial transportation activities—ensuring adherence to all legal requirements without compromising service delivery standards.
- Evaluated employee performance regularly, providing constructive feedback for continuous professional growth and development.
- Reduced vehicle downtime through proactive planning of maintenance schedules and efficient utilization of resources.
- Developed strong relationships with clients to ensure customer satisfaction and foster repeat business.
- Regular roster of four 10 hour shifts.
PM Operations Supervisor
Team Global Express
07.2023 - 01.2025
- Directly supervised and was responsible for the rostering of a team of 30 staff, while on a nightly basis seeing over another 100+ drivers entering the site for loading and unloading freight.
- On a daily basis, typically received over 100 emails that needed attention, investigation or response at minimum.
- Ensured freight was sorted and loaded onto trucks and aircraft as we specialised in overnight service anywhere in the country.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced difficulty in training new staff by creating new formula's in reports to drastically reduce input time and consolidate source points.
- Regular roster of five 8-10 hour shifts with alternating 4 hour Sunday shift. This was additional work and hours to what I performed for Hood Transport and Hearn's Motor Repairs.
Director
Hearn's Motor Repairs
08.2021 - 12.2024
- Seeing an opportunity at maximising profits, moved funds from my transport business to purchase and quickly expand a workshop to be a sustainable independent business while being able to maintain our own fleet. This both saved money and allowed vehicles to never be off of the road.
- Managed and directed 2 qualified mechanics, 3 apprentices and 1 office manager.
- After 12 months since takeover, turnover was increased by 250% and has since been maintained in the next 12 months traded, achieving an independent profitable workshop in it's own right.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Provided documentation of processes to comply with regulations and company policies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Directed staff and managed annual capital budget.
- First year, regular hours were 6 days / 10+ hours.
- Following years 20 hours a week.
Director
Hood Transport
11.2020 - 12.2024
- Starting from an owner driver beginning working for Toll Fast, Toll Priority, LabCabs and Capital Transport, to managing a team of over 33 drivers and staff spread across Brisbane, Gold Coast and Lismore mostly at Team Global Express depots.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Directed staff and managed annual capital budget.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Devised processes to boost long-term business success and increase profit levels.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- First 3 years, 6-7 days a week of more than 12 hours a day. The first year crossover with Hearn's ownership, was a combined 14-16+ hours a day between both businesses.
- Last 2 years 4-6 days a week, 4-6 hours a day. This was additional to the Team Global Express Supervisor hours.
Delivery Courier (Owner Driver)
Toll Priority, Toll Fast, Capital Transport
11.2014 - 11.2020
- First 3 years was made up of various work with Toll Fast and Capital Transport. Most of my first 3 years I always had one to two drivers working for me. By the time I was 22 I was signed directly to Toll Priority after receiving a state level recommendation from Education Queensland and quickly grew to a size where I had to form a company.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Tracked delivery information, mileage and fuel use while on shift.
Education
Business Education
Benowa State High School
Benowa, QLDSkills
- Staff Management
- Key Performance Indicators (KPIs)
- Financial Management
- Business Planning
- Profit Growth Strategies
- Lead Support Skills
- Business Leadership
- Budget Development
- Mathematical Calculation and Reasoning
- Accounting Processes
- Business Administration
- Brand Loyalty
Languages
French
Limited Working
Timeline
PM Transport Supervisor
MJ Mahon Transport
01.2025 - Current
PM Operations Supervisor
Team Global Express
07.2023 - 01.2025
Director
Hearn's Motor Repairs
08.2021 - 12.2024
Director
Hood Transport
11.2020 - 12.2024
Delivery Courier (Owner Driver)
Toll Priority, Toll Fast, Capital Transport
11.2014 - 11.2020
Business Education
Benowa State High School
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