Joshua Horsfall
SHELLY BEACH,New South Wales
Summary
I am a versatile individual with a knowledgeable background in maintenance and high quality customer service, notably at Bateau Bay Ten Pin Bowling. I have excelled in enhancing customer satisfaction and streamlining operations, skilled in equipment repair and teamwork, demonstrating problem solving abilities and strengthening work environments and efficiently handling emergencies.
I am a knowledgeable individual with a background in providing excellent customer service and maintaining a clean and organised environment. I have efficiently assisted customers and ensured smooth floor operations at Caves Coastal Bar and Bungalows.
I am a hardworking and passionate job seeker with strong organisational skills eager to secure an Electrical Apprenticeship.
Overview
4
4
years of professional experience
Work History
Housekeeper | Bistro Floor Staff
Caves Coastal Bar & Bungalows
11.2023 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable accommodations.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
Front Counter Shift Manager | Mechanical Fitter
Bateau Bay Ten Pin Bowling
02.2021 - Current
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Professionally answered telephones and responded to customer inquiries.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Operated register efficiently, reducing wait times and improving customer experience.
- Performed arithmetic functions handling cash, close checks and balance register.
- Performed onsite maintenance and repair work.
- Maintained a clean work environment by following procedures, reducing hazards and ensuring worker safety.
- Increased productivity with the timely replacement of worn parts and maintaining optimal machine conditions.
- Dismantled and reassembled delicate mechanisms.
- Provided reliable support for emergency breakdowns, minimizing production delays and losses due to unplanned downtime.
- Displayed strong problem-solving skills by swiftly identifying and implementing solutions to address mechanical malfunctions or breakdowns.
Education
High School Diploma -
Wadalba Community School
Wadalba, NSW09-2024
Skills
- Obtained my Provisional Drivers Licence in January 2024
- Completed Australian Surf Lifesaving First Aid Course through school
- Incident Response Planning
- Teamwork and collaboration
- Emergency Preparedness
- Excellent communication
- Punctual and Reliable
- Money Handling
- Multitasking Abilities
- Parts fitting
- Equipment installation and repair
- Maintenance and Troubleshooting
Timeline
Housekeeper | Bistro Floor Staff
Caves Coastal Bar & Bungalows
11.2023 - Current
Front Counter Shift Manager | Mechanical Fitter
Bateau Bay Ten Pin Bowling
02.2021 - Current
High School Diploma -
Wadalba Community School
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