Joshua Hyndman

I currently work at McDonalds, (casual employment). I am trained in all areas such as Front counter, Drive Thru and as a Barista working in McCafe, and in back areas such as Kitchen and Grill. I have been working here for nearly 3 years now and in that time I have dealt with high pressure situations such as breakfast, lunch and dinner rushes through summer. I have learnt to stay calm and maintain customer satisfaction no matter the situation. I play a Senior role and have assisted with training new crew members. It is my role as a Senior crew member to help newer staff and make sure they are following the correct procedures.

During my time at Carl's Jr I worked the Front counter taking and packing orders for customers. I was able to learn great customer service skills such as good communication and problem solving skills. I worked well with my teammates and accepted coaching from my Managers.

As a kitchen hand at a fine dining restaurant, I have learnt how to wait tables, take food to customers, clean and set tables and to use a commercial dishwasher. I have also learnt how to create a positive customer experience through every interaction with a customer. While maintaining a clean, safe and friendly environment in the restaurant. Also developing time management and multi-tasking skills during peak hours in service.

I attended the Back Creek Farm stay Program as part of my year 10 Curriculum for Christian College Geelong. During this 9 week Program I was able to develop a range of workplace skills. While working in the Back Creek Farm Cafe in Meredith I learnt how to use a Commercial Barista Machine, How to take and prepare food orders, Customer Service, Cashier function and Commercial Dishwasher use. The farm experience included maintaining an acreage of fruit and vegetable gardens, utilisation of a commercial kitchen, milking experience in a milking parlour and both small and large group collaboration skills.