Joshua John

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed purchasing, sales, marketing and customer account operations efficiently.

My In-store Store Manager duties aligned much the same as my current role, however during my time at Spotlight as Store Manager i was also responsible in leading the team through the Covid Pandemic which required further responsibilities.

• Enhanced employee awareness by conducting regular training sessions on COVID-19 safety measures.
• Streamlined communication between departments regarding pandemic protocols, ensuring consistent enforcement.
• Implemented rigorous cleaning schedules for high-touch surfaces, mitigating contamination risks within the work environment.
• Reduced potential virus transmission through frequent monitoring of employee health and adherence to guidelines.
• Designed standardized protocols for personnel to maximize PPE and anti-infection measure efficacy.
• Ensured proper signage was displayed prominently throughout the workplace, reinforcing adherence to established guidelines among employees and visitors alike.
• Maintained accurate records of all COVID-19 related incidents, enabling thorough investigation and follow-up when necessary.
• Supported human resources in addressing employee concerns related to pandemic policies, fostering a positive work atmosphere amid uncertainty.
• Acquired knowledge and stayed up to date on best practices for slowing spread of COVID-19.
• Improved workplace safety by developing and implementing COVID-19 compliance policies and procedures.
• Contributed to the long-term resilience of the organization by demonstrating adaptability and resourcefulness in addressing evolving compliance challenges.
• Promoted overall wellness among team members through education on mental health coping strategies during periods of increased stress.

Created and maintained compliant work environment.

During my time at Spotlight i had also worked as a Regional Sales Manager in the Made to Measure custom Blinds and window coverings.

This role included the management and co-ordination of 10 Sales Consultants in multiple locations. These locations included Western Sydney, Region NSW and Tasmania. In managing multiple locations this required a significant amount of travel whilst still maintaining the following responsibilities.

• Boosted brand growth by devising strategic network and marketing tactics.
• Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.

House was my First Store Managers role in which i started to develop my confidence to lead and manage my own team. My responsibilities were much in aligned with my following roles.

Although my time was short in comparison to other roles both before and after, this role helped build the passion and confidence to lead and manage in a larger environment with larger sales incentives.

Myer was my first role out of school and moving to Dubbo. I first started at Myer as a casual Retail Sales assistant and over a short time worked towards managing and leading my own sales team and department.

I also worked in the receivables and operations over a 12 week period each year when the receivables manager was on long service leave and included many new skills and responsibilities.

• Unloaded, sorted and stored incoming merchandise.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.
• Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
• Managed inbound receiving departments.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Gathered and processed merchandise returns.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.