Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua Jones

East Melbourne,VIC

Summary

Persistent Team leader / Floor manager experienced in supervising, training and motivating 17 team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

Deliveroo
09.2020 - 10.2023
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Team Leader / Floor Manager

Urban Oufitters
03.2023 - 07.2023
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Cultivated positive, productive team environments, resolving conflicts quickly.

Sales Assistant

Urban Outfitters
04.2022 - 09.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established understanding with customers using active listening and interpersonal skills.

Sales Assistant / Team Leader

Jack Wills
07.2014 - 04.2020
  • Managed team workload to reach targets for specific tasks.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Supervised 25 co-workers.

Education

GCSE`s - 5

Walton High School
Stafford

BETEC Level 3 Diploma - Photography

Stafford College
Stafford
09.2014

Skills

  • Customer Loyalty
  • Team Management Understanding
  • Staff Training
  • Overseeing Daily Activities
  • Daily Workflow Improvement
  • Issue Resolution
  • Key Performance Indicators (KPI)
  • Cash Register Operations
  • Stock Management
  • Motivational Leadership
  • Employee Scheduling
  • Floor Management

Accomplishments


  • Supervised team of 25 staff members.
  • Running stores by myself
  • BASI Level 1 & 2 Ski instructor Qualification
  • Sponsored down hill mountain biker
  • Creating my own sustainable jewellery brand which sells world wide

Certification

  • Basi Ski instructor License - 22/09/2019

Timeline

Team Leader / Floor Manager

Urban Oufitters
03.2023 - 07.2023

Sales Assistant

Urban Outfitters
04.2022 - 09.2022

Food Delivery Driver

Deliveroo
09.2020 - 10.2023

Sales Assistant / Team Leader

Jack Wills
07.2014 - 04.2020

GCSE`s - 5

Walton High School

BETEC Level 3 Diploma - Photography

Stafford College

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Joshua Jones