Joshua Kent
Leopold,VIC
Summary
Driven professional with experience at Services Australia, adept in first aid training and enhancing team communication. Excelled in delivering high-quality training programs and fostering stakeholder relationships, demonstrating a proactive mindset and strong interpersonal skills. Achieved significant improvements in team skill development and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Golf Shop Attendant
Matt Milne Portarlington Golf Club
Portarlington, VIC
05.2024 - Current
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
Emergency Service Officer/Trainer
Services Australia
Geelong, VIC
04.2010 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Education
Completed Year 12 -
Catholic Regional College
Geelong, VIC11.1999
Skills
- Maintaining store appearance
- Golf lesson coordination
- Bag storage organization
- Proactive mindset
- Patience and Empathy
- Golf product knowledge
- Communication abilities
- First Aid Training
- Golf rule understanding
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Excellent Written and Verbal Communication
Certification
Working with children check
First Aid
Community Instructor Accreditation
Community Coaching Essential Skills
R&A Rules level 1 Certificate
Sport Integrity Australia -
- Coaches Course
- Anti Doping Fundamentals
- Child Safeguarding in Sport Induction
- Child Protection & Safeguarding
Timeline
Golf Shop Attendant
Matt Milne Portarlington Golf Club
05.2024 - Current
Emergency Service Officer/Trainer
Services Australia
04.2010 - Current
Completed Year 12 -
Catholic Regional College