Joshua Laing

As a Senior Campaign Manager at Nine, my responsibilities include:

• Collaboratively prioritising campaign launches across a wide array of sales teams
• Implementing optimisation tactics when required to maximise delivery of secured revenue, as well as enabling further revenue to be obtained
• Collaborating closely with technical support teams to diagnose and rectify system issues
• Overseeing ad server migrations, ensuring hundreds of campaigns are not impacted
• Providing end of campaign insights and data to ensure the continued growth of revenue
• Training new hires to bring them to a high level of competency
• Ensuring full and comprehensive debrief are provided to all shareholders
• Protecting client ROI

As a Digital Campaign Specialist with News Corp, my responsibilities included:

• Accurately input data and interpret a variety of schedules provided by creative agencies
• Liaising and working closely with Sales to develop interdepartmental relationships
• Managing a team of 18 staff, both in person and remotely
• Troubleshooting technical issues and relaying them to the relevant technical teams to rectify
• Developing briefs with sales teams to ensure the execution of the client's campaigns ran seamlessly
• Overseeing the migration of 200+ regional campaigns to new systems
• Management day to day such as rostering, developing training documents, and onboarding new hires

Some of my key roles and responsibilities as a Duty Manager included:

• Training employees in essential job functions.
• Responding to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developing and maintaining strong relationships with customers to increase loyalty, trust and satisfaction.
• Inspecting stocks to identify shortages, replenish supply and maintain consistent inventory.
• Coordinating a fixed number of staff to replenish supply inside a short window of time
• Liaising with warehouse and transport contacts to ensure our deliveries were on time

My responsibilities as a lifeguard in the Illawarra and Shoalhaven areas included:

• Learning and maintaining proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Responding to emergency situations in a timely, efficient manner
• Providing friendly customer service to beachgoers
• Monitoring safety of guests in and around a variety of aquatic settings.
• Maintaining a calm disposition in emergency situations