Joshua Lake
Ballarat
Summary
Results driven Account Manager with a proven track record at Listing Loop and NLG, adept in business development and consultative sales. Leveraged critical thinking and exceptional communication to exceed sales targets and foster long-term client relationships. Ensuring meticulous attention to detail and efficient time management. Achieved high client satisfaction and retention through understanding exactly what each prospect needs and why.
Overview
10
10
years of professional experience
Work History
Account Manager
Listing Loop Australia Pty Ltd
10.2023 - Current
- Deep dived into customers needs and objectives, to understand pain points within the home buying process and up sell solutions to achieve the best possible client outcome, (consultative sales approach).
- Understood the lending marketplace in Australia, to target gaps where other brokers and lenders were letting their clients down, which allowed me to generate new business and build strong, long term, client outcome focussed relationships.
- Consistently reached and exceeded sales targets.
- Qualify clients to ensure that they can use our services.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Created sales forecasts to target daily, monthly and yearly objectives.
House Tech
Volta
01.2021 - 09.2024
- Set up and manage all gigs for the venue.
- Run sound and lighting for the duration of the show.
- Manage stocktake of audio and lighting equipment.
- Implement strategies with the production manager and venue owner to help improve the production of the venue.
Venue Manager
Volta
04.2022 - 06.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Supervised events from start to finish using effective crowd control methods.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Inspected the venue daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Partnerships Manager
National Lending Group
03.2021 - 04.2022
- Established referral partnerships between mortgage Brokers and Accountants, and Real Estate Agents.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Kept meticulous client notes and updated account information in company databases.
- Negotiated and closed long-term agreements with new clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Represented company and promoted products in webinars and industry events.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships.
- Generated new business with marketing initiatives and strategic plans.
Apprentice Mechanic
CQ Auto Electrics
09.2018 - 03.2020
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Safely lifted cars to complete repairs.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Monitored inventory and reported parts and supply needs for prompt reordering.
Account Manager
ReferConnect
01.2015 - 01.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Completed VCE -
Ballarat High School
Ballarat11.2014
Skills
- Relationship Building
- Business Development
- Sales (consultative approach)
- Attention to Detail
- Analytical
- Customer Service
- Organizational Skills
- Great Communication
- Microsoft office competency (Excel, Word, PowerPoint)
- Critical Thinking
Timeline
Account Manager
Listing Loop Australia Pty Ltd
10.2023 - Current
Venue Manager
Volta
04.2022 - 06.2023
Partnerships Manager
National Lending Group
03.2021 - 04.2022
House Tech
Volta
01.2021 - 09.2024
Apprentice Mechanic
CQ Auto Electrics
09.2018 - 03.2020
Account Manager
ReferConnect
01.2015 - 01.2016
Completed VCE -
Ballarat High School
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