JOSHUA LAY

Problem Solving:

• Developed analytical and critical thinking skills to solve complex client issues.
• Troubleshooting and diagnosis of technical problems.

Data Analysis:

• Analysing data to identify trends and insights.
• Utilising data for decision making and process improvement.

Teamwork:

• Collaboration with colleagues and cross-functional teams. Sharing knowledge and best practices.

Adaptability:

• Adapting to changes in technology and industry trends. Flexibility in response to client needs and evolving priorities.

Networking

• Building and maintaining relationships with clients, partners, and industry professionals.
• Utilising networks for business development and support.

Continuous Learning:

• Staying informed about industry developments and best practices.
• Pursuing professional development opportunities.

Compliance and Regulations:

• Understanding and adhering to industry regulations and compliance standards.
• Ensuring client solutions meet legal requirements.

• Upselling and Cross Selling: Suggested upgrades, add-ons (like insurance, GPS, or child seats), and premium vehicles to meet customer needs and increase revenue.
• Inventory Management: Oversaw a diverse fleet, ensuring vehicle availability met customer demand.
• Logistics Planning: Managed vehicle pickups, deliveries, and rotations to ensure efficient fleet distribution.
• Budget Management: Monitored expenses related to vehicle upkeep, aiming to reduce costs without sacrificing quality.
• Fleet Tracking: Kept records on mileage, usage patterns, and wear to anticipate maintenance needs.
• Customer Satisfaction: Ensured that vehicles were clean, safe, and ready for customer use, prioritising quality.
• Problem Solving: Adapted quickly to unexpected issues, such as vehicle breakdowns or changes in demand.
• Customer Consultations: Helped customers choose the right vehicle based on their travel plans, budget, and preferences, ensuring a personalised experience.
• Training Sales Techniques: Provided guidance to team members on effective sales techniques and customer interactions.

• Experienced manager at McDonald's with a track record of success.
• Oversaw day to day operations, ensuring smooth and efficient workflow.
• Led and motivated a high performing team to deliver exceptional customer service.
• Implemented strategies to drive sales and increase profitability.
• Maintained high standards of food safety, cleanliness, and compliance.
• Developed and executed training programs to enhance staff performance.
• Managed inventory, optimised supply chain, and controlled costs.
• Fostered a positive work environment and resolved customer issues promptly.
• Collaborated with cross functional teams to achieve organisational goals.
• Utilised data analysis to identify trends and make informed business decisions.