Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Lay

Epping

Summary

In 2024, I received my Bachelor of Civil Engineering Civil and Infrastructure Honours degree. With a strong interest in sustainable design, structural integrity, and inventive problem solving, I want to use my technical talents to help plan and implement effective civil engineering solutions. I am committed to working in collaborative environments and i am constantly seeking to improve my knowledge and stay current with industry trends. I have a goal of creating durable and efficient structures that meet today's needs and tomorrow's challenges.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Telstra
08.2023 - Current

- Building and maintaining relationships with clients, partners, and industry professionals.


- Understanding and adhering to industry regulations and compliance standards.


- Staying informed about industry developments and best practices.


- Ensuring client solutions meet legal requirements


- Utilising networks for business development and support


- Developed analytical and critical thinking skills to solve complex client issues.


- Troubleshooting and diagnosis of technical problems.

- Analysing data to identify trends and insights.


- Collaboration with colleagues and cross functional teams. Sharing knowledge and best practices.


- Adapting to changes in technology and industry trends. Flexibility in response to client needs and evolving priorities.

Sales & Fleet Supervisor

Aaditya Transport
03.2022 - 08.2023

- Staying informed about industry developments and best practices.


- Understanding and adhering to industry regulations and compliance standards.


- Worked closely with managers to coordinate fleet operations with project timelines, avoiding delays and rental shortages.


- Managed the transportation and allocation of HR (Heavy Rigid), MR (Medium Rigid) and regular vehicles.


- Managed the maintenance and repair of a broad fleet, emphasising safety, dependability, and adherence to industry standards to save downtime.


- Oversaw transportation budgets for projects, seeking cost saving opportunities while preserving quality and efficiency.


- Overcome operational problems such as equipment failures and logistical delays to ensure efficient project execution.

Shift Manager

McDonald's
04.2017 - 03.2023

- Experienced manager at McDonald's with a track record of success.


- Oversaw day to day operations, ensuring smooth and efficient workflow.


- Led and motivated a high performing team to deliver exceptional customer service.


- Implemented strategies to drive sales and increase profitability.


- Maintained high standards of food safety, cleanliness, and compliance.


- Developed and executed training programs to enhance staff performance.


- Managed inventory, optimised supply chain, and controlled costs. Fostered a positive work environment and resolved customer issues promptly.


- Collaborated with cross functional teams to achieve organisational goals. Utilised data analysis to identify trends and make informed business decisions.

Education

Bachelor of Civil Engineering (Honours) -

RMIT University
Melbourne, VIC
12-2024

Skills

AutoCAD Design & Drafting: Proficient in using AutoCAD to create detailed 2D and 3D drawings

Revit: Advanced knowledge of Revit for creating detailed, parametric building models

Unity: Proficient in using Unity for developing interactive 2D and 3D applications

Ability to Work in a Team: Collaborated with cross-functional teams to share knowledge and improve processes

Effective Time Management: Coordinated vehicle collection and deliveries while meeting tight deadlines to maintain fleet efficiency

Critical Thinking and Problem Solving: Adapted quickly to unexpected issues throughout the day

Timeline

Customer Service Representative

Telstra
08.2023 - Current

Sales & Fleet Supervisor

Aaditya Transport
03.2022 - 08.2023

Shift Manager

McDonald's
04.2017 - 03.2023

Bachelor of Civil Engineering (Honours) -

RMIT University
Joshua Lay