Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Joshua Lee

Summary

I am a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated, sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Sales Associate

4WD Supacentre
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to build rapport and loyalty.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Answered questions about store policies and addressed customer concerns.

Bartender

The Entrance Leagues club
03.2022 - 02.2023
  • Whilst at the Entrance Leagues Club I have needed a lot of qualifications such as my RSA, RCG and my TAB license
  • All these qualifications have helped me undergo different roles such as working behind the bar, in the gaming room and behind the TAB machines which all gave me different responsibilities such as running and managing certain rooms inside the club allowing me to experience different situations and work with challenging customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

TEAM DEVELOPMENT

KFC
10.2018 - 03.2022
  • Whilst at KFC I was a team trainer and instructor
  • Whilst in this position I helped ensure a consistent approach throughout the store
  • I provided staff inductions, open and close procedures, food and customer service expectations and cross train employees to provide flexibility for rostering.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

CUSTOMER SERVICE

KFC
10.2018 - 03.2022
  • I successfully achieved a certificate level three in retail demonstrating my competence in customer service, including difficult scenarios, and managing disruptions in the workplace
  • In my role at KFC my responsibilities include handling transactions and processing digital and cash payments
  • I maintain and sustain a clean and organized work environment assisting the team in any way necessary.
  • Developed and maintained positive relationships with customers to enhance service.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.

FOOD SERVICE

KFC
10.2018 - 03.2022
  • I was responsible for monitoring the pace of food production, ensuring adequate stock levels and consistent quality of orders being presented to customers
  • In this role, I ensured Work Health and Safety requirements were upheld, this included the cleaning and operational maintenance of machinery and food preparation areas.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

SURF INSTRUCTOR

PINES SURFING ACADEMY
11.2017 - 09.2018
  • In this role, I supported the head surf coach in teaching and managing surf participants
  • I independently taught and ran my own surf lessons as well as consulted in judgements of safety and pro-actively managed the behaviour of students to reduce elements of danger
  • In this position I also handled transactions and payments and liaised with parents.
  • Informed guests of good ocean practices and surf etiquette.
  • Enforced strict policies for safety in and out of water.
  • Cleaned wetsuits between lessons and inspected for damages.
  • Booked lessons with property guests or general public based on schedule availability.

Education

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Skills

  • Quick and fast decision making when packing and organizing orders/product
  • Communication
  • Leadership
  • Order filling
  • Customer Service
  • Problem-solving
  • Time management
  • Stock handling/replenishing
  • Sales Development
  • Business Development
  • Order Processing
  • Cash Handling

Activities

  • Water polo: During the week I play and train for water polo. I have played in lots of water polo team as team members and captains including the NSW state team, Australian age group squads and school state sides.
  • Surf Life Saving: From ages 6-19 I was an active participant of the surf club. I completed the nipper's program and went on to age manage and patrol. I acquired first aid certificates and patrolling qualifications to actively monitor the safety of the public whilst at the beach.
  • Camping/4wd: I try to camp/4wd as much as possible as I find it is a great way for me to keep, make or maintain friendships as well as relax and get outside and away from everything for a few days.

References


  • Mitchell Bebbington 0484 181 200
  • Hayley Gersch, 0410 435 167

Timeline

Sales Associate

4WD Supacentre
01.2023 - Current

Bartender

The Entrance Leagues club
03.2022 - 02.2023

TEAM DEVELOPMENT

KFC
10.2018 - 03.2022

CUSTOMER SERVICE

KFC
10.2018 - 03.2022

FOOD SERVICE

KFC
10.2018 - 03.2022

SURF INSTRUCTOR

PINES SURFING ACADEMY
11.2017 - 09.2018

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Joshua Lee