Joshua Litton
Blakeview,SA
Summary
Dedicated Assistant Store Manager with over 8 years of ALDI knowledge and expertise. Experienced understanding in all 4 quadrants of the BSC with a focused and determined demeanor to bring success to the business. Proven ability to lead teams and implement effective strategies to enhance store performance.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Aldi Stores
Nuriootpa, South Australia
03.2018 - Current
- Manage day-to-day store operations to achieve operational efficiency while maintaining high standards and adhering to procedures.
- Conduct performance reviews with staff to assess progress and establish development goals.
- Assist in training and mentoring new team members on store operations.
- Continue to focus on improving areas that affect the Balance Scorecard with excellent knowledge in all 4 quadrants
- Resolve customer complaints and grievances through empathetic listening and solution-oriented approaches.
- Display a strong personal work ethic to ensure the team has confidence in me
- Implement strategies and ideas within the management team to get the most out of day to day store processes
Team Leader
Kmart
Munno Para, SA
10.2012 - 03.2018
- Managed store open and close procedures in the service section
- Assisted customers in store and over the phone helping to locate products
- Monitored customers for signs of security concerns and escalated issues to upper management
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Trinity College
Gawler, SA10-2014
Skills
- Inventory management
- Leadership and team building
- Customer service and engagement
- Team and self evaluation
- Problem solving
- Effective communication
- Adaptability
- Initiative
- Empathy
- Resilience
Timeline
Assistant Store Manager
Aldi Stores
03.2018 - Current
Team Leader
Kmart
10.2012 - 03.2018
High School Diploma -
Trinity College