Summary
Overview
Work History
Skills
Timeline
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Joshua Love

Stafford Heights,QLD

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

6
6
years of professional experience

Work History

Cleaner/Carpet Cleaner

Efficiency Solutions
Surfers Paradise, QLD
03.2018 - Current
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Steam-cleaned or shampooed carpets.
  • Dusted furniture, machines or equipment.
  • Assisted other team members in completing large scale projects within allotted timeframes.
  • Provided customers with advice on proper care of their carpets after cleaning service is complete.
  • Inspected carpets for damage prior to cleaning process.
  • Conducted post-cleaning inspections to ensure that carpets meet industry standards.
  • Utilized industrial-grade carpet shampooers to deep clean carpets.
  • Scheduled appointments with clients for carpet cleaning services.
  • Vacuumed and pre-treated carpets with appropriate cleaning solutions.
  • Ensured customer satisfaction by providing quality workmanship in a timely manner.
  • Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
  • Followed safety procedures when operating machinery and chemicals during the cleaning process.
  • Provided every customer with top-notch service and satisfied each client's individual needs.
  • Submitted and explained verbal and written estimates of cleaning services costs in advance.
  • Explained cleaning process to residential customers upon arrival at home and answered questions.
  • Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
  • Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
  • Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
  • Used special treatments to remove stains without damaging surfaces.
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business.

Skills

  • Payroll Administration
  • Employee Development
  • Budget Management
  • Planning and execution
  • Staffing
  • Business growth and retention
  • Staff hiring
  • Operations Management
  • Customer Retention
  • Business Forecasting
  • Resource Allocation
  • Quality Assurance
  • Schedule Management
  • Customer Service Management
  • Inventory Management
  • Cost Control
  • Financial Oversight
  • Multitasking
  • Process Improvements
  • Team Collaboration
  • Time management abilities
  • Business Leadership
  • Employee Relations
  • Business Management
  • Supervision and training
  • Problem-Solving
  • Logistics
  • Staff Development
  • Hiring and Onboarding
  • Excellent Communication
  • Organizational Skills
  • Professionalism

Timeline

Cleaner/Carpet Cleaner

Efficiency Solutions
03.2018 - Current

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Joshua Love