JOSHUA LOWE
Wynnum,QLD
Summary
To leverage my customer service expertise and operational efficiency skills to contribute to the seamless and successful running of business operations, while consistently delivering exceptional service and fostering a positive customer experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Deputy Manager
Waterloo Bay Hotel
11.2022 - 08.2024
- Managed opening and closing procedures for the venue
- Reconciled tills, CRTs, ATMs, and handled cash movements
- Set up all bars and maintained the keg room, including unloading stock and kegs
- Supervised staff and operations across the entire venue (bar, gaming, restaurant, drive-thru bottle shop and hotel)
- Handled crowd control and ensured venue safety
- Managed hotel accommodation accounts, and guest check-ins and check-outs using RMS
- Assisted with bar, gaming, restaurant and bottle shop duties, along with general cleaning as needed
- Performed ad hoc tasks assigned by the owner.
Senior Sales Assistant
Waterloo Bay Hotel
05.2021 - 11.2022
- Managed opening and closing procedures, including cash counts and reconciliation
- Served customers in the drive-thru bottle shop, operating cash registers and EFTPOS systems
- Ordered and unloaded stock bi-weekly, replenishing bottle shop and hotel bar fridges
- Handled ticketing, promotion changeovers and regular stocktakes
- Managed guest check-ins and check-outs using RMS
- Maintained cleanliness of the store and stock area.
Senior Sales Assistant
Vintage Cellars
09.2012 - 05.2018
- Managed store opening, closing, end-of-day BOS/POS procedures and cash orders from Armaguard
- Provided customer service, operated cash registers and processed EFTPOS transactions
- Monitored market trends, and upsold products, promotions and rewards cards
- Assessed stock levels for weekly orders and coordinated with representatives
- Planned and implemented promotions and sales strategies to drive customer engagement
- Handled problem-solving, reporting customer-specific order processing
- Unloaded, receipted and stocked inventory
- Maintained store and stock area cleanliness and organisation.
Night Fill Team Member
Coles Group
09.2012 - 08.2013
- Stocked shelves
- Assisted customers
- Maintained cleanliness.
Sales Assistant
Waterloo Bay Hotel
02.2012 - 05.2012
- Managed drive-thru opening and closing procedures
- Served customers, handling cash registers and EFTPOS transactions
- Unloaded and stocked bottle shop and bar fridges weekly
- Maintained cleanliness of the store and stock areas.
Night Shift Factory Hand
Smiths Snackfoods
08.2007 - 04.2008
- Picked and loaded orders onto trucks, stacked pallets and handled general warehouse tasks
- Performed cleaning and maintenance as needed.
Sales Assistant
Waterloo Bay Hotel
03.2007 - 09.2007
- Managed drive-thru opening, closing, and cash register reconciliation
- Served customers, operating electronic cash registers and EFTPOS systems
- Unloaded and stocked bottle shop and drive-thru weekly.
Cold Storage Factory Hand
Frigmobile
05.2001 - 01.2002
- Unloaded pallets, picked and packed orders, and loaded them onto trucks for distribution
- Performed freezer work as needed.
Production Line Worker
Smiths Snackfoods
06.1996 - 03.2000
- Packed items, stacked pallets and performed cleaning as needed.
Packer
Q Meats
01.1995 - 01.1996
- Packed items and performed cleaning.
Pre-cast Concrete Labourer
A Class Blocks
01.1994 - 01.1995
- Conducted concrete casting, stacking and splitting, and welding tasks.
Education
High School Diploma -
Wynnum North High School
Wynnum, QLDSkills
- Excellent customer service
- Operations management
- Decision-making capabilities
- Performance improvements
- Hardworking
- Self-motivated
- Loyal
- Reliable family man
- Interested in broadening skills
Certification
- Responsible Service of Alcohol
- Responsible Service of Gaming
- RMLV Approved Manager
- Hospitality Safety Training
References
- Steph Coonan, Assistant Venue Manager - Waterloo Bay Hotel
- Justin Ham, Owner - Waterloo Bay Hotel, jch@hambros.com.au
- Adrian Walker, Area Manager - Coles Liquor, 0400 656 826
- Scott Kemper, Former Manager - Vintage Cellars, 0429 310 379
Referees
Steph Coonan
Assistant Venue Manager, Waterloo Bay Hotel
0000 000 000
Justin Ham
Owner, Waterloo Bay Hotel
jch@hambros.com.au
Adrian Walker
Area Manager, Coles Liquor
0400 656 826
Scott Kemper
Former Manager, Vintage Cellars
0429 310 379
Timeline
Deputy Manager
Waterloo Bay Hotel
11.2022 - 08.2024
Senior Sales Assistant
Waterloo Bay Hotel
05.2021 - 11.2022
Senior Sales Assistant
Vintage Cellars
09.2012 - 05.2018
Night Fill Team Member
Coles Group
09.2012 - 08.2013
Sales Assistant
Waterloo Bay Hotel
02.2012 - 05.2012
Night Shift Factory Hand
Smiths Snackfoods
08.2007 - 04.2008
Sales Assistant
Waterloo Bay Hotel
03.2007 - 09.2007
Cold Storage Factory Hand
Frigmobile
05.2001 - 01.2002
Production Line Worker
Smiths Snackfoods
06.1996 - 03.2000
Packer
Q Meats
01.1995 - 01.1996
Pre-cast Concrete Labourer
A Class Blocks
01.1994 - 01.1995
High School Diploma -
Wynnum North High School
- Responsible Service of Alcohol
- Responsible Service of Gaming
- RMLV Approved Manager
- Hospitality Safety Training
Similar Profiles
Stacey MillarStacey Millar
Staff Accountant at The Isle Casino Hotel WaterlooStaff Accountant at The Isle Casino Hotel Waterloo
Xhensila CelajXhensila Celaj
Front Office Receptionist at H10 Hotel London WaterlooFront Office Receptionist at H10 Hotel London Waterloo
Madeline TrummMadeline Trumm
Hotel and Events Manager at Isle Casino Hotel WaterlooHotel and Events Manager at Isle Casino Hotel Waterloo