Joshua Lucic
Camden,NSW
Summary
Product quality professional with focus on maintaining high standards and driving impactful results. Expertise in quality assurance and process improvements that enhance product reliability and customer satisfaction. Known for effective team collaboration and adaptability to changing needs. Key skills include quality control, problem-solving, and leadership.
Overview
10
10
years of professional experience
Work History
Product Quality Manager
McDonald's
01.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvements, leading to better product performance.
- Initiated regular audits of production processes, identifying areas for optimization and streamlining workflows accordingly.
- Created and updated regular inventory reports and records.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Increased efficiency in inventory turnover, reducing holding costs and increasing cash flow.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
Client Service Officer
Fruition wealth
04.2022 - 06.2022
- Answered calls and used excel to enter data and contact clients
- Experience in using Xplan and completing financial forms
- Experience in Xero accounting system
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
Shift Manager
McDonalds
03.2020 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Crew Trainer
McDonalds
05.2015 - 03.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
Bachelor Degree - Finance
Swinburne University
Melbourne, VIC02-2026
High School Diploma -
Moorebank High School
Moorebank, NSW01.2018
Skills
- Decision-making capabilities
- Time Management
- Team Leadership
- Complex Problem-Solving
- Retail Operations
- Operations Management
- Recruiting and interviewing
- Compliance understanding
- Customer Relationship Management (CRM)
- Financial Management
- Budgeting and finance
Timeline
Client Service Officer
Fruition wealth
04.2022 - 06.2022
Product Quality Manager
McDonald's
01.2022 - Current
Shift Manager
McDonalds
03.2020 - 01.2022
Crew Trainer
McDonalds
05.2015 - 03.2020
High School Diploma -
Moorebank High School
Bachelor Degree - Finance
Swinburne University
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