Joshua Magee
Scarborough,Australia
Summary
Administration Officer with Queensland Police Service, specializing in database management and conflict resolution. Demonstrated ability to enhance operational efficiency through precise document management and strong communication skills. Expertise in building stakeholder relationships and optimizing office procedures, resulting in a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Administration Officer (AO3)
Queensland Police Service
Brisbane, Qld
05.2024 - Current
- Delivered high-level administrative support to enhance operational efficiency.
- Utilized databases to update, validate, and analyze computer-generated reports.
- Developed confidential communication protocols with government departments and police jurisdictions.
- Inputted and retrieved data across various computer systems to ensure accuracy.
- Recorded, indexed, and archived correspondence using spreadsheets and databases.
- Liaised with internal and external stakeholders to strengthen relationships.
- Performed general administration duties, including correspondence and data management.
- Contributed to ongoing development of office procedures and systems.
Administrative Assistant
The Public Trustee of Queensland
Redcliffe, QLD
09.2022 - 02.2023
- Collaborated effectively within teams to achieve common goals.
- Provided proactive, high-quality customer service and support.
- Maintained a positive, empathetic attitude focused on solutions.
- Utilized conflict resolution and negotiation skills to de-escalate challenging situations.
- Demonstrated commitment and dedication to organizational objectives.
- Maintained focus and optimism in high-pressure environments.
- Exhibited meticulous attention to detail while thriving in fast-paced settings.
- Interpreted and applied legislation and policies within delegated decision-making limits.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compiled data from various sources into organized reports for review by management team.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Concierge
Ballycara
Scarborough, Qld
09.2020 - 09.2022
- Screened and entered information electronically for family members and visitors during and after Covid pandemic.
- Assisted residents with needs, including conversation and serving beverages.
- Performed basic receptionist duties, such as answering phones and maintaining communication logs.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Ensured that all customer complaints were addressed in a timely fashion.
Catering Assistant
Ballycara
Scarborough, Qld
09.2020 - 09.2022
- Facilitate preparation of palatable meals for residents while addressing dietary needs, ensuring hygienic and food-safe work environment
- Received orders from clients and communicated details to the chef team accordingly.
- Provided excellent customer service by interacting with guests during events.
- Supported chefs in preparing meals for large groups efficiently and on time.
- Adhered to all health department regulations regarding food handling and sanitation practices.
Payroll Filing
Ballycara
Scarborough, Qld
05.2022 - 06.2022
- Organizing all invoices alphabetically from all Ballycara organizations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Hearing Support Officer
Queensland Civil and Administrative Tribunal
Brisbane, Qld
01.2010 - 01.2013
- Coordinated attendance of Tribunal users through telephone and video conferencing during hearings.
- Managed exhibits and ensured smooth operations in hearing room for decision-makers.
- Oversaw recording and transcription services for QCAT proceedings under the Recording of Evidence Act 1962.
- Delivered professional and friendly support to clients and the public attending proceedings.
- Provided accurate information to registry staff and Tribunal members in a timely manner.
- Processed documents using QCAT's file management systems, including drafting tribunal orders.
- Utilized Microsoft Office to prepare and update documents, enhancing overall efficiency.
- Prioritized tasks effectively in high-volume environments to support hearing services.
Education
Certificate III - Business Administration
North Point Tafe
RedcliffeRSA - Responsible Service of Alcohol
Online
OnlineSkills
- Database management and analysis
- Database management
- Document management
- Office administration
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- File maintenance
- Calendar management
- Document preparation
- Document and report management
- Regulatory compliance
- Customer service
References
- Detective Senior Sergeant Kathleen Konefal, (07) 3015 7871
- Detective Senior Sergeant Katrina Bull, (07) 3015 7871
Timeline
Administration Officer (AO3)
Queensland Police Service
05.2024 - Current
Administrative Assistant
The Public Trustee of Queensland
09.2022 - 02.2023
Payroll Filing
Ballycara
05.2022 - 06.2022
Concierge
Ballycara
09.2020 - 09.2022
Catering Assistant
Ballycara
09.2020 - 09.2022
Hearing Support Officer
Queensland Civil and Administrative Tribunal
01.2010 - 01.2013
Certificate III - Business Administration
North Point Tafe
RSA - Responsible Service of Alcohol
Online
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