Joshua Mailata
Brassall,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Civil industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Party Hire/ Event Coordinator
Party & Fun Hire
10.2023 - 05.2024
- Manage daily warehouse activities and ensure that quality assurance standards are always maintained
- Utilize office equipment to assist daily orders and deliveries
- Event and wedding setups
- Keep track of and in charge of daily orders delivery
- Ensure warehouse products are maintained to a high standard
- Ensure smooth processing of daily orders.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Fleet & Logistics Coordinator
Accessman
04.2023 - 09.2023
- Coordination of yard and delivery staff to ensure clients receive the highest standard of customer service and professionalism
- Maintain and monitor data management system to ensure the most efficient use of drivers and vehicles to meet set schedules
- Front of house service, assisting customers in person and on the phone and also assisting with sales calls to prospective clients as required
- Coordinating the operational requirements, ensuring a high standard is maintained across all machines
- Coordination of suppliers and service agents for the branch
- Communicate and maintain effective working relationships with my team and management
- Strong admin skills within the MS Office Suite are a must to succeed in this role.
- Generated documentation and information required for customer shipments.
Senior Customer Service Rep
Hynds
08.2021 - 04.2023
- Load/unloading trucks via Fork hoist
- Raising Purchase/Sales orders
- F2F dealings with customers
- Heavy lifting 20kg+ manual loading
- Managing Logistics
- Daily Cash reconciliations
- Quoting Jobs/reading plans
- Stock Management
- Project Management
- Managing email/Internet enquiries
- Inwards Management
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Sales/Service Coordinator
Humes
01.2020 - 08.2021
- Load/unloading trucks via Fork hoist
- Raising Purchase/Sales orders
- F2F dealings with customers
- Heavy lifting 20kg+ manual loading
- Managing transport/deliveries
- Daily Cash reconciliations
- Project Management
- Quoting Jobs based on material list.
- Strengthened communication between departments by establishing clear channels for information sharing, expediting problem resolution processes.
- Negotiated contracts with key clients, securing long-term partnerships and generating consistent revenue streams.
Freight Sorter
NZ Post/Courier Post
03.2018 - 01.2020
- Load/unloading trucks
- Sorting freight in maxi’s/cages manually
- Driving Fork-hoist/ Counterbalance
- Allocating sorted freight to designated bays
- Heavy lifting 20kg+
- Stacking/restacking freight.
- Enhanced workplace safety by strictly adhering to company guidelines and conducting regular equipment inspections.
- Aided in inventory management by accurately tracking sorted freight and updating company database accordingly.
- Demonstrated adaptability by quickly adjusting to changing priorities or unexpected delays in the shipping process.
CRM Dispatch Loader
Progressive Enterprise
01.2018 - 03.2018
- Load/unloading Countdown trucks
- Sorting Merchants/Food caps
- Stock taking/counting
- Driving Fork-hoist/ Counterbalance
- Allocating Special orders to designated stores
- Moving Inwards goods/ Stocking Goods
- Racking/Stacking.
Apprentice/Carpenter
Houseworks
01.2017 - 01.2018
- Jib fixing/back blocking
- Framing ceilings/walls
- Demolition works
- Heavy lifting
- Insulations via ceiling and walls
- Finishing lines
- Kitchen fitting
- Joinery installations
- Decking.
Office Service Rep/ Receptionist
Bell Gully
01.2015 - 01.2017
- Tracking couriers- following up on client’s packages
- Covering staff - filling in for other staff
- Daily mail runs
- Sorting out client dry-cleaning
- Data entry for inward/ outward couriers
- Heavy lifting - delivering large parcels/wines and etc., collecting heavy recall boxes, furniture moving
- Manifesting mail
- Help with Office moves/ Admin cover/ IT equipment
- Working alongside IT Helpdesk team
- F2F dealing with client
- Meeting room bookings
- Assisting Events and Marketing team with planning and setups of events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
SCR2 (Fulltime Flexi)
Converga
01.2014 - 01.2015
- Tracking couriers- using trackit and following up on client’s couriers
- Covering staff - filling in for other staff at different sites
- Daily mail runs, courier runs, Milk run, newspapers, and fruit runs
- Audit floor walks for consumables - topping up on sugar, coffee, Milo, tea etc
- Sorting out client dry-cleaning
- Data entry for Courier savings
- Heavy lifting - delivering large parcels
- Manifesting mail
- Covering at Multiple sites (Vodafone, Spark, ANZ, BNZ, Westpac, Minter Ellison, Simpson Grierson, Tower Insurance, NZME, Bauer Media, Southern Cross, Russell McVeagh)
- Reception cover
- Following up on client enquiries
- Meeting room bookings.
SCR /Supervisor
Converga/Simpson Grierson
01.2012 - 01.2014
- Courier management – Inwards/Outwards and International
- Mail room management – daily mail runs, mail sorting and daily tasks
- Stationary management – stocktake and purchasing
- Heavy Lifting - meeting room setups/courier deliveries and furniture moving
- Evidencing – Couriers/emails database
- Customer service – Client request/ assistance and providing a welcoming atmosphere
- F2F dealing with clients and customers
- Daily morning catch-up with team to plan action plan for the day.
Education
CadetMax -
Auckland Chamber of Commerce
Manukau, New Zealand01.2012
Business Administration Course -
Best Training
Manukau, New Zealand01.2012
Skills
- Great customer service
- Adaptability and Flexibility
- Self-motivated
- Leadership
- Events logistics management
- Work well in a team as well as independently
- Project Management
- Time Management
- Computer Proficiency
- Professional telephone demeanor
Hobbies
Summer sports,
Family road trips
Food ventures
Exploring new experiences with my kids
References
Available on request
Timeline
Party Hire/ Event Coordinator
Party & Fun Hire
10.2023 - 05.2024
Fleet & Logistics Coordinator
Accessman
04.2023 - 09.2023
Senior Customer Service Rep
Hynds
08.2021 - 04.2023
Sales/Service Coordinator
Humes
01.2020 - 08.2021
Freight Sorter
NZ Post/Courier Post
03.2018 - 01.2020
CRM Dispatch Loader
Progressive Enterprise
01.2018 - 03.2018
Apprentice/Carpenter
Houseworks
01.2017 - 01.2018
Office Service Rep/ Receptionist
Bell Gully
01.2015 - 01.2017
SCR2 (Fulltime Flexi)
Converga
01.2014 - 01.2015
SCR /Supervisor
Converga/Simpson Grierson
01.2012 - 01.2014
CadetMax -
Auckland Chamber of Commerce
Business Administration Course -
Best Training
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