Joshua Mcauley
Brabham
Summary
Dynamic and results-oriented professional with a proven track record at Miss Maud, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and exceptional customer service, significantly improving sales through beverage creation. Adept at fostering positive team environments and leveraging hospitality service expertise and POS system operation skills to exceed employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Assistant
Miss Maud
06.2021 - Current
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Apprentice Plumber
Dunstan Plumbing and Gas
10.2020 - 03.2021
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
Service Assistant
Portal World
10.2019 - 08.2020
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Irene McCormack Catholic College
Butler, WA11-2019
Skills
- Time management
- Friendly and outgoing
- Problem-solving
- Cash handling
- Opening and closing duties
- Team player
- Safe food handling
Certification
- Working with Children
- Police Clearance
- White Card
- RSA
- Coaching Certificate
- Community Officiating Certificate
Timeline
General Assistant
Miss Maud
06.2021 - Current
Apprentice Plumber
Dunstan Plumbing and Gas
10.2020 - 03.2021
Service Assistant
Portal World
10.2019 - 08.2020
High School Diploma -
Irene McCormack Catholic College
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