Joshua McCormack
Summary
Dedicated individual with years of experience in various fast paced customer service and labour/trade roles. Excelled in customer satisfaction and delivering high quality results, while working independently or collaboratively. Whilst I have taken a brief hiatus from the work environment due to an injury, I am eager to return, leveraging my strong work ethic and high attention to detail.
Overview
5
5
years of professional experience
Work History
Assistant/Service Technician
A&L Windows
08.2023 - 12.2023
- Worked independently and as team members to complete projects on schedule, ensuring high-quality results and client satisfaction.
- Demonstrated problem-solving and versatility in adapting quickly between different types of tasks depending on project requirements.
- Installed and maintained glass panes, sashes and frames, while implementing safe work practices
Shift-Runner
Dominos
12.2019 - 07.2023
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
Volunteer Carer
Gold Coast Recreation and Sport
01.2020 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
Customer Service Assistant
Target
08.2018 - 01.2019
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
Education
Certificate II - Plumbing
TAFE Queensland
Ashmore, QLD12.2021
High School Diploma -
Coombabah State High School
Coombabah, QLD11.2019
Skills
Problem-solving abilities
Attention to Detail
Customer Service
Active Listening
Health and safety awareness
Team player attitude
Timeline
Assistant/Service Technician
A&L Windows
08.2023 - 12.2023
Volunteer Carer
Gold Coast Recreation and Sport
01.2020 - 01.2021
Shift-Runner
Dominos
12.2019 - 07.2023
Customer Service Assistant
Target
08.2018 - 01.2019
Certificate II - Plumbing
TAFE Queensland
High School Diploma -
Coombabah State High School
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