Joshua McIlvenny
Melbourne
Summary
The varied roles in which I have worked have enabled me to grow within large company dynamics and enhance my skills sets within many aspects of hospitality service. Having worked in the industry for many years I consider myself experienced and confident in managing any team. I am approachable, hard working and career driven.
Overview
10
10
years of professional experience
Work History
SENIOR ASSISTANT MANAGER
CLANCY'S FISH PUB
08.2020 - 02.2024
- Rostering staff, monitoring daily to ensure wage targets are met.
- Ordering all beverage products for the venue.
- Maintaing set GP targets for all beverage products.
- Implement & execute staff training program.
- Open & Closing Cash up
- Banking & DTS Reconciliation
- Organise Upskill training courses with kep reps.
- Maintain, update edit POS systems.
- Uphold & improve set standards for daily operations around venue.
SENIOR DUTY MANAGER
HOTEL ROTTNEST
12.2018 - 02.2020
- The role of Senior Duty Manager at Hotel Rottnest required the following; - Daily operations of venue ( Open / Close ) - Front of House roster for team of 40 - Create and develop beverage lists for bar service to meet GP - Training of new staff members including Duty Managers and Supervisors - Wage control - Establishing interfaces on POS Systems and updating H&L tills with new product - Opening and closing cash up procedures , reporting , reconciling , safe count
- Back of house maintenance including stock take and beer line cleaning - Assist with any conferences , functions , weddings or events running at the Hotel - Ensuring KPI's and revenue targets are reached - Budgeting and forecasting according to summer ramp up - Lead the Duty Manager team - FOH operations and Cash up for large scale events such as Channel Swim ( 8,000 pax ) , Castaway ( 2,500 pax ) , New years eve Decades (2,000 pax ) and Summer Salt music festival ( 2,500 pax ) .
SUPERVISOR
BALMORAL HOTEL
08.2017 - 06.2018
- The role of supervisor at the Balmoral Hotel required the following ; - Bar maintenance - Training of new staff , coaching with venue and product knowledge - Assist management team with the daily operations of the venue - Leading restaurant team , setting bookings and functions
DUTY MANAGER
HOTEL ROTTNEST
09.2016 - 08.2017
- This role included, but was limited to the following; - Daily operations of venue - Counting of tills , cash reconciliation , Weekly balancing , ATM count
- Revenue and labour forecasting - Setting of daily tasks for staff - Cross training of staff - Checking in Hotel guests after reception hours
ASSISTANT VENUE MANAGER
NORTH BRIDGE BREWING COMPANY
06.2015 - 09.2016
- As Assistant Venue Manager at NBC , I was required to complete the following; - Planning and organisation of daily shifts - Setting monthly incentives for staff performance in sales - Setting and developing KPI's for the management team - Hiring, firing and inducting of all front of house team - Outsourcing beverage reps for front of house product training - Managing a team of up 20 people on shift over 3 levels - Running of monthly beer clubs and developing relationships with suppliers - Cash reconciliation , balancing, weekly banking - Working with Head Chef to ensure all staff understand food items, allergies - Training front-of-house staff in all bar and floor facets - Cross training of all staff to maximise and develop their hospitality experience and knowledge
ASSISTANT MANAGER
RAFFELS HOTEL
11.2013 - 05.2015
- This role was the final role I held with the Raffles Hotel , prior to this I worked Bar / Floor and further as a Supervisor , then moved my way up to this position
- Hiring of new team members - Managing a large team on shift including departments of bars, alfresco and dining areas - Supervising table service throughout ,including the upstairs fine dining restaurant and cocktail bar - Communicating and directing the security team to ensure the safety and enjoyment of our customers - Developing team culture to ensure we are striving towards a common goal - Ordering of stock and amenities - Open and close of venue - Acting as " Beer Ambassador " promoting and spreading the word of Colonial Brewery - Organisation of large in house events
Education
Scope Vision Certificate in Business Management -
01.2014
Cert 111 / IV Hospitality -
01.2012
Skills
- Staff scheduling
- Staff Training and Development
- Customer Relationship Management
- Operations Management
- Team Motivation
- Money Handling
- Product & Service Knowledge
- Task Delegation
- Recruiting & Interviewing
- Cost Control
Personal Information
Date of Birth: 02/21/91
References
Available upon request
Timeline
SENIOR ASSISTANT MANAGER
CLANCY'S FISH PUB
08.2020 - 02.2024
SENIOR DUTY MANAGER
HOTEL ROTTNEST
12.2018 - 02.2020
SUPERVISOR
BALMORAL HOTEL
08.2017 - 06.2018
DUTY MANAGER
HOTEL ROTTNEST
09.2016 - 08.2017
ASSISTANT VENUE MANAGER
NORTH BRIDGE BREWING COMPANY
06.2015 - 09.2016
ASSISTANT MANAGER
RAFFELS HOTEL
11.2013 - 05.2015
Scope Vision Certificate in Business Management -
Cert 111 / IV Hospitality -
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