Joshua Mendis
Melbourne,Australia
Overview
3
3
years of professional experience
Work History
Front of House
Betty's Burgers and Concrete Co. (Elizabeth street) Melbourne
08.2022 - Current
- Worked to ensure a positive and hassle-free customer experience
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Demonstrated exceptional customer service skills as a server resulting in an increase in customer satisfaction ratings, as measured by customer online reviews
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Keeping up to date with current and new products
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Engaging with our customers by sharing product knowledge and experience
- Working in a team to achieve goals and objectives together
- Assisted customers with locating items and providing product information
- Nominated for Best and Brightest for Front of House in the region of Victoria
All Rounder
Nando's Waterfront City
04.2021 - 08.2022
- Engaging with our customers by sharing product knowledge and experience
- Operating with EFTPOS system, receipting, replenishing, and merchandising
- Keeping up to date with current and new products in our range
- Working in a team to achieve goals and objectives together
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted customers with locating items and providing product information
- Achieved Nandoca of the quarter in July 2022
Education
Bachelor of Engineering (Honours) - Mechanical Engineering
Royal Melbourne Institute of Technology
Advanced Diploma - Mechanical Engineering
Royal Melbourne Institute of Technology
Melbourne06.2021
High School Diploma -
Cambridge International School
Dubai06.2018
High School Diploma -
Wesgreen International School
Dubai06.2017
Skills
- Customer relationship management
- POS
- Adaptability
Languages
English Native speaker
Personal Information
- Place of Birth: Dubai
- Date of Birth: 06/07/1999
- Nationality: Sri Lankan
Hobbies and Interests
- Sports and motorsports (Football, F1, AFL, NBA, etc.)
- Travelling
- Content creating
Timeline
Front of House
Betty's Burgers and Concrete Co. (Elizabeth street) Melbourne
08.2022 - Current
All Rounder
Nando's Waterfront City
04.2021 - 08.2022
Bachelor of Engineering (Honours) - Mechanical Engineering
Royal Melbourne Institute of Technology
Advanced Diploma - Mechanical Engineering
Royal Melbourne Institute of Technology
High School Diploma -
Cambridge International School
High School Diploma -
Wesgreen International School
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