Joshua Menezes
Byford
Summary
At Optus Stadium, excelled as a Food Server by mastering cash handling and conflict resolution, enhancing customer satisfaction through efficient service and maintaining high cleanliness standards. Achieved notable success in managing high-pressure situations, ensuring swift resolution of customer issues, and contributing to a positive dining experience. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Food Server
Optus Stadium
2022.12 - 2024.05
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
Education
Some College (No Degree) - ATAR
Saint John Bosco College
Piara Waters, WASkills
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- Safe Food Handling
- Cleanliness standards
- Supply Restocking
- Conflict Resolution
Affiliations
- Airforce Cadets
- Canning Vale Cricket Club
Airforce Cadets (2020 - 2023)
Gained leadership skills and teamwork experience as an active member of the Air Force Cadets, participating in various challenging training exercises and community service projects. Developed strong discipline and time-management abilities through consistent involvement in Air Force Cadets activities, including drills, camps, and educational programs.
Swimming ( Swam in PreSquads for Cockburn Gold) Passed all stages
Swimming has played a pivotal role in my personal development, fostering both physical and mental resilience. The discipline I have gained from swimming enhances my ability to manage stress effectively. Additionally, the mental clarity from swimming helps me maintain focus in high-pressure professional environments.
Timeline
Food Server
Optus Stadium
2022.12 - 2024.05
Some College (No Degree) - ATAR
Saint John Bosco College
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