Joshua Milne
Brisbane,QLD
Summary
High-energy Service Representative, provides knowledgeable and fast answers. Excellent listener and communicator familiar with Real Estate industry services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accessory Fitter and Sales
Fourby's Tyrepower Moorooka
05.2023 - 02.2024
- Committed to delivering exceptional customer service, addressing inquiries, and providing advice on tire selection and accessories
- Experienced in sales of off-road equipment and tyres
- Proficient in installation of off-road equipment, tyres and knowledgeable in wheel alignments
- Collaborating effectively with team members to efficiently manage workflow and meet service deadlines
- Maintaining a clean and organized work environment, ensuring the safety and efficiency of operations.
Section Waiter
Stanley Restaurant
08.2022 - 07.2023
- Demonstrated exceptional customer service skills by providing personalized and attentive service to guests in a fine dining setting
- Proficiently managed a section of the restaurant, ensuring timely seating, accurate order taking, and efficient service
- Working with kitchen staff and fellow servers to ensure clear communication of food and beverage orders
- Maintained a thorough knowledge of the menu, including ingredients, preparation methods, and recommended pairings, to provide informed recommendations to guests
- Upheld high standards of cleanliness and presentation in the dining area, exceeding sanitation and hygiene requirements
- Actively participated in pre-shift briefings and wine tastings to stay updated on menu changes, specials, and service techniques
- Contributed to a positive team environment by supporting colleagues' sections during busy periods.
FOH
Andonis Café
03.2022 - 09.2022
- Demonstrated exceptional customer service skills while serving patrons in a fast-paced café environment
- Responsible for opening and closing procedures, of the Fortitude Valley or Yeerongpilly location, depending on where I was working
- Managed inventory and restocked supplies to maintain smooth operations throughout shifts
- Maintained cleanliness and organization of front-of-house areas, including dining area, counter, and restroom facilities
- Effectively communicated with kitchen staff and management to fulfill customer orders accurately and efficiently
- Adapted quickly to changing priorities and multitasked effectively during busy periods.
Service Representative
Collectors Paradise
04.2020 - 03.2022
- Specialized in selling collectible comics, memorabilia, and antique pieces, catering to diverse customer interests
- Provided personalized customer service, offering advice on product selection and assisting with inquiries
- Contributed to the development and maintenance of the online shop system, enhancing the business's digital presence and expanding its reach overseas
- Collaborated with team members to organize inventory, create engaging product displays, and optimize store layout for customer convenience
- Played a key role in marketing initiatives, to drive traffic to the physical store and online platform
- Demonstrated strong organizational skills in managing merchandise, restocking inventory, and maintaining a visually appealing storefront
- Actively engaged in continuous learning to stay updated on industry trends, new releases, and market demand, ensuring a competitive edge in the collectibles market.
Service Representative
Hose Suppliers Australia
Gold Coast, QLD
09.2018 - 04.2020
- Updated accounts with recent information and processed customer payments.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided excellent customer service by addressing customer needs in a timely fashion.
Service Representative
Ampol
Gold Coast, QLD
02.2018 - 02.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Project Management - Micro Skill
Tafe
NSW08-2023
Introduction To AI - Micro Skill
Tafe
NSW08-2023
Statement of attainment - Certificate IV in Real Estate Practice -
REIQ
Skills
- Job Order Prioritization
- Sales Techniques
- Client Relations Management
- Organization & Analytics
- System Maintenance
- Account Management
- Customer Support Remote or Otherwise
Certification
- Certificate IV Real Estate Practice
- Micro Skill - Project Management
- Micro Skill - Introduction to AI
Timeline
Accessory Fitter and Sales
Fourby's Tyrepower Moorooka
05.2023 - 02.2024
Section Waiter
Stanley Restaurant
08.2022 - 07.2023
FOH
Andonis Café
03.2022 - 09.2022
Service Representative
Collectors Paradise
04.2020 - 03.2022
Service Representative
Hose Suppliers Australia
09.2018 - 04.2020
Service Representative
Ampol
02.2018 - 02.2020
Project Management - Micro Skill
Tafe
Introduction To AI - Micro Skill
Tafe
Statement of attainment - Certificate IV in Real Estate Practice -
REIQ
- Certificate IV Real Estate Practice
- Micro Skill - Project Management
- Micro Skill - Introduction to AI
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